On a separate note, Tesla's customer service remains pretty terrible in some ways.
When I purchased, got a message (ordered via my PC) that said "thank you, you will receive a software update overnight". Or something like that.
I have a 2017 S so I knew, that I would need the hardware upgrade, followed by software updates. But I know that because of this forum.
but a regular tesla user not familiar with the car, would have been sitting and waiting, then would have had to have opened a ticket complaning about not getting what they paid for, etc.
Would it have been THAT hard for Tesla to code the post purchase response on the screen to say "Thanks for the purchase. Your car will require a hardware update at the Service Center near you. We've scheduled an appointment for you. If you need to change the date of this appt, please go into your app".