airborne spoon
Active Member
Good riddance. You had 2 issues and are done‽ Hahahaha good luck with BMW those piles of German trash are a real PITA to work on and they break constantly.
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Good riddance. You had 2 issues and are done‽ Hahahaha good luck with BMW those piles of German trash are a real PITA to work on and they break constantly.
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"When I was in the finance office at the BMW dealer ....."
I would rather watch paint dry than hear "So how much do you want your monthly to be?" or "What would it take for you to drive this off the lot" or "Let me talk to my manager" or "We added ceramic coat to the seats, sorry we cannot remove that option"
I just want the lease incentives from the manufacturer. Walk in and walk out.
I purchased my Rivian R1T last October; it replaced one of our Telsas. Still loving it more than the Tesla it replaced (and the MSP we still own). There's a datapoint for ya.
Most people would source parts from somewhere else - even eBay if necessary - and do what needs to be done instead of waiting helplessly like a damsel in distress.What does one do when their vehicle can't be driven for 6 months?
My apology in advance if this goes off the intended topic, but I owned Mercedes cars for 48 years before I bought my Tesla Model S in 2015. All my MBs were used -- in those days I could not afford a new one. The Model S was the first new car I ever had. Anyway, when I started with Mercedes, in the 1960s and 70s, my memory is that they were consistently the cars with the best repair records in the Consumer Reports annual surveys of its readers, and superior test reports for their ride, handling, and performance. Now 50 years later, they are ranked 26th out of 32 in the 2023 CR rankings for overall quality, considering reliability, owner satisfaction, road tests, and other factors. Even Tesla is ranked higher! Part of that is, I assume, that the Japanese and Korean manufacturers are all in the higher rankings and simply were not a factor 50 years ago. Plus the American manufacturers were usually quite low in reliability and quality then but some have improved considerably. But still, MB has fallen a long way, especially with lower than average reliability. Their overall owner satisfaction remains "average," so perhaps MBs are in the category like Land Rover and Jeep -- greatly loved by their fans but statistically weak in reliability. Maybe they get held to a higher standard by their owners?I moved from a Model S to a Mercedes Benz EQS a year ago. The biggest reason was the Tesla Service Center. Never being able to talk to a person, just having to wait for texts. Last month, my EQS started faulting with the car going into a Limp mode that cut off the air conditioning. After six weeks in the shop I asked for a buyback that is still being processed. The point of this post is to mention that the grass is not always greener....I'm driving a new 2023 Plaid now (my third S) and I'm not complaining about the service center any longer.
Same thing here. Before moving forward with my Tesla, I spoke to a BMW REP and the games was plainly insulting. I litterly told him, work with me and I’ll lease something now and he tap danced around everything and I left. Come home, online showed pricing lower than his. For the exact model; I pulled the VIN ."When I was in the finance office at the BMW dealer ....."
I would rather watch paint dry than hear "So how much do you want your monthly to be?" or "What would it take for you to drive this off the lot" or "Let me talk to my manager" or "We added ceramic coat to the seats, sorry we cannot remove that option"
I just want the lease incentives from the manufacturer. Walk in and walk out.
One anecdote means little, but for wat it is worth, I have been looking at other cars including the Audi eTron, so I joined some eTron groups to see what was being said. Heard some of the same complaints about eTron service -- long service times, delays for parts, cars returned "fixed" but not actually fixed, lack of communication, etc. But there is not easy way to tell how representative a particular person's experience is.Worst service, not worst car?? The problem with Tesla is if something does goes wrong (especially out of warranty) and you have a bad experience with Service Center (some Service Centers and mobile are great), it can go south very quickly.
Tesla service suffers schedule backups from high volume (cars sit for 3 days before they look at them), parts that are unavailable (or take weeks to get), high staff turnover (leading to poor root cause analysis), a proclivity to replace parts wholesale until something works (on the customer's dime), poor quality assurance before returning cars (problems left unresolved or more damage caused), and lack of communication / escalation path throughout. I think it's only that bad in a fraction of cases, but enough to be extremely negative experience when it does. That being said, I've experienced about 90% great service, and so far it's working for me given mobile solves most things.
That reminds me of an interview with Elon way back when, in 2014 I think, when there was something holding up ocean cargo deliveries to tesla (longshoremen strike, possibly) and the Model S production was being held up by lack of data cables. Elon described how he dispatched people from the office staff to local BestBuy and other electronic stores to buy cables so that the production line could keep moving. Those were the days...Most people would source parts from somewhere else - even eBay if necessary - and do what needs to be done instead of waiting helplessly like a damsel in distress.
@bmah
Not appropriate.
Ah yes. Another “blame the fanbois for my own stupidity” comment.
For what it’s worth; A family member owns and operates a German Auto Repair shop in Southern California; He first work many years at a well known Mercedes Benz dealership, was a top tech; After over ten years at his shop; He said that if it weren’t for BMW’s he would probably be out of business. lolMy apology in advance if this goes off the intended topic, but I owned Mercedes cars for 48 years before I bought my Tesla Model S in 2015. All my MBs were used -- in those days I could not afford a new one. The Model S was the first new car I ever had. Anyway, when I started with Mercedes, in the 1960s and 70s, my memory is that they were consistently the cars with the best repair records in the Consumer Reports annual surveys of its readers, and superior test reports for their ride, handling, and performance. Now 50 years later, they are ranked 26th out of 32 in the 2023 CR rankings for overall quality, considering reliability, owner satisfaction, road tests, and other factors. Even Tesla is ranked higher! Part of that is, I assume, that the Japanese and Korean manufacturers are all in the higher rankings and simply were not a factor 50 years ago. Plus the American manufacturers were usually quite low in reliability and quality then but some have improved considerably. But still, MB has fallen a long way, especially with lower than average reliability. Their overall owner satisfaction remains "average," so perhaps MBs are in the category like Land Rover and Jeep -- greatly loved by their fans but statistically weak in reliability. Maybe they get held to a higher standard by their owners?
And by the way, to the OP's point -- BMW is now first in the CR rankings of overall quality (with better owner satisfaction and reliability ranking than MB).
Individual experiences will vary, obviously, but as much as I enjoyed my years owning Benzes, I am leery of going back. I am looking to replace my Model S, am not keen on any of the Tesla products at the moment, and have been looking at alternatives -- but I agree with the comment above that walking into a dealership is a bit terrifying after all these years!
I was a big consumder of MB's but it was their diesels. My first new one was in 1983 300SD. I think I spent about almost $40k back then for it. So probably close to about $120k in current dollars. I drove, and drove, and drove, that thing. No major issues until the funky vacuum lines for controlling things had an issue at about 90k. It wasn't a major issue, just took a while to troubleshoot. At 150k miles the frames holding the window motor broke on the drivers door and if it had been the motor itself, cheap to fix. The sunroof was still working fine so I used that at tollroads and drive-throughs.My apology in advance if this goes off the intended topic, but I owned Mercedes cars for 48 years before I bought my Tesla Model S in 2015. All my MBs were used -- in those days I could not afford a new one. The Model S was the first new car I ever had. Anyway, when I started with Mercedes, in the 1960s and 70s, my memory is that they were consistently the cars with the best repair records in the Consumer Reports annual surveys of its readers, and superior test reports for their ride, handling, and performance. Now 50 years later, they are ranked 26th out of 32 in the 2023 CR rankings for overall quality, considering reliability, owner satisfaction, road tests, and other factors. Even Tesla is ranked higher! Part of that is, I assume, that the Japanese and Korean manufacturers are all in the higher rankings and simply were not a factor 50 years ago. Plus the American manufacturers were usually quite low in reliability and quality then but some have improved considerably. But still, MB has fallen a long way, especially with lower than average reliability. Their overall owner satisfaction remains "average," so perhaps MBs are in the category like Land Rover and Jeep -- greatly loved by their fans but statistically weak in reliability. Maybe they get held to a higher standard by their owners?
And by the way, to the OP's point -- BMW is now first in the CR rankings of overall quality (with better owner satisfaction and reliability ranking than MB).
Individual experiences will vary, obviously, but as much as I enjoyed my years owning Benzes, I am leery of going back. I am looking to replace my Model S, am not keen on any of the Tesla products at the moment, and have been looking at alternatives -- but I agree with the comment above that walking into a dealership is a bit terrifying after all these years!
We have a friend who does Luxury Auto Repair who said the exact same thing. We have BMWs for over 10 years and he said BMW owners are his best customers. Their parts are made to break shortly after warranty ends. He could pretty accurately predict which parts will break in order and approximately how much longer. I asked him which brand is his "worst" customer. He said "Lexus". They just don't break, and it does, it is cheap to fix.For what it’s worth; A family member owns and operates a German Auto Repair shop in Southern California; He first work many years at a well known Mercedes Benz dealership, was a top tech; After over ten years at his shop; He said that if it weren’t for BMW’s he would probably be out of business. lol
Yup. Model S sadly on the way out, I suspect.I wonder how much of this has to do with MX/MS being step children now compared to M3/Y focus now.
I think was true for most Model S and many Model X, early adopters. Sorry for your loss (or lack of opportunity)but it is kind of a hobby / interest, not just a vehicle