Eh, big picture here. Yes, they could improve on things. (Communication!) But I have NEVER seen a company expand so quickly and with so few missteps as they have. Period. EVER. Let me give a little context...
Back in 2010, I fell in love with a certain car and took delivery of a Roadster Sport in 2011. The company was very small then & I was lucky enough to get to know several people personally. And then it all exploded. The NUMMI site was purchased for pennies on the dollar, with equipment, Elon & staff pulled one rabbit after another out of a hat. And at that time, I was in a director position at a Fortune 100 company, where as part of my job, I evaluated companies as potential acquisitions. I like to think I was somewhat good at that (my employer did).
It was at the point of the factory acquisition (and well before Model S deliveries) that I realized that IF I had any faith in my ability to evaluate a company, I needed to place a big bet on Tesla. Quite simply, I had never been so impressed with a company's management, execution, and product as I was with Tesla. So I placed that bet.
I had insight to their management at all levels, heck, I even had an inspiring conversation with the shuttle bus driver one day. I'd never EVER run into a company where every single person actually shared the vision of the top person. (Sure, lots of lip service - but this was a first.) The customer service I experienced and continue to experience was phenomenal. The product. Ohh the product. How they handled their limited funds was impressive
So sure. they make some missteps. But I continue to be blown away by the company and am happy to have a front row seat watching them change the world. And they are changing the world. We've all witnessed how the conversation has changed, because of the existence of Tesla.
All that said, that doesn't mean I just give them a pass on everything and anything. I wouldn't do that for any company. And it's not how they make themselves better. We all have different ways of handling things. I don't find the forum route to be particularly effective, but I know others feel better when posting.
But do I sing Tesla's praises? HECK YEAH! What other company inspires such passion among its owners? And what other company is so set on changing the world while supplying roller coaster rides to customers?