Hearing about the D just 9 days after taking delivery of P85+ merits a switch!!!

[Atebit]

I can't even figure out where the "bad customer experience" is?

http://en.m.wiktionary.org/wiki/subjective

 

[Hawaii J]

^http://en.m.wiktionary.org/wiki/subjective

Lol

 

[DaveT]

I want to see if anyone else is in my position with unveiling of the D. I purchased the P85+ on September 17th with every option available except cold weather package as I'm in So Cal. Total cost of the vehicle before taxes was $127k. Typically production takes 4-8 weeks but the employees at my test drive pulled some strings and got a delivery date of Sept 30th which initially I was super exited and impressed about.

The day after I took delivery of my P85+ Elon makes his famous tweet about the D and on October 9th here we have it. The $127k P85+ has now been rolled into the $134K P85D with only a $7k price increase and the P85+ is no longer offered.

I feel for you. I don't know what the solution would be, but nevertheless, I can definitely empathize with your situation.

 

[green1]

insacausa didn't get to participate because of Tesla. He was given his car early when he did not want it early. It is Tesla's fault that he did not get to participate. No one seems to have answered him or shot his complaint down in flames; I wonder why?

Is he complaining that he got it early? or that it doesn't have sensors? If he didn't want it early he could have insisted that the delivery specialist keep it on the Tesla lot until he was ready, I'm sure they would have been willing.

He didn't order sensors, so he has no grounds to complain about not getting something he didn't order, he sounds to me like he falls in to the "great customer experience" category to me... everything he asked for was delivered, at the price he asked for, they even delivered it early, which appears to be at worst a neutral item for him as I'm sure he would have asked them to hold it in their lot if he wasn't ready.

 

[breser]

Is he complaining that he got it early? or that it doesn't have sensors? If he didn't want it early he could have insisted that the delivery specialist keep it on the Tesla lot until he was ready, I'm sure they would have been willing.

If he told them before they built it he didn't want it early they wouldn't have built it. If you've followed order status through August/September it was very clear Tesla was rearranging production to minimize inventory at the end of the quarter. Investors don't care how many cars they built, they care how many cars they sold. Beyond that from what I saw, the service centers where they were doing deliveries were full of cars (Seattle's lot was very full when I picked up and they even had cars taking up room inside). So no they were not going to just park his car for a month.

He didn't order sensors, so he has no grounds to complain about not getting something he didn't order, he sounds to me like he falls in to the "great customer experience" category to me... everything he asked for was delivered, at the price he asked for, they even delivered it early, which appears to be at worst a neutral item for him as I'm sure he would have asked them to hold it in their lot if he wasn't ready.

Once again, you're missing the point of the problem. He didn't know the consequences of the early delivery. He didn't have the information to tell them to delay it. I was in the same boat. I jumped through quite a few hoops to be able to pay for the car in their accelerated time frame. Quite frankly, I did Tesla a favor by taking delivery a month early since it certainly will help their Q3 numbers. For that favor I got the short end of the stick.

For what it's worth, I don't have an issue with how Tesla handled AWD, which as I understand it is what this thread is about. A P85+ order delivered before the D was even announced being unhappy because they didn't get the car that they aren't delivering for 2 more months. I understand the disappointment though.

If I could trade my car I might be tempted to order the D version (though I'm not sure it's worth it). But I don't feel slighted by missing out on that.

 

[green1]

I might be tempted to order the D version (though I'm not sure it's worth it). But I don't feel slighted by missing out on that.

Thing is, there's actually absolutely zero difference between the two. Both are items that were not available to order when you did, both are items that you didn't get.

The only difference is that someone other than you happened to get a "freebie" on one of them. You keep thinking that had you done this, or that, that you might have been able to wrangle your way in to that select category, and therefore bump someone else out of it. but there's no guarantee that anything could have changed that. Either way, it's not relevant. You got exactly what you expected to get when you placed your order. Someone else had something wonderful happen to them, that's not a bad thing for you, it's a good thing for them.

 

[breser]

Thing is, there's actually absolutely zero difference between the two. Both are items that were not available to order when you did, both are items that you didn't get.

The only difference is that someone other than you happened to get a "freebie" on one of them. You keep thinking that had you done this, or that, that you might have been able to wrangle your way in to that select category, and therefore bump someone else out of it. but there's no guarantee that anything could have changed that. Either way, it's not relevant. You got exactly what you expected to get when you placed your order. Someone else had something wonderful happen to them, that's not a bad thing for you, it's a good thing for them.

There's no doubt that if I had declined Late September delivery and taken delivery in Late October I would have received them. My DS flat out told me they would delay building the car if that's what I wanted and told me I needed to tell him soon. Yes given the way they did things that might have moved someone else up. That's not necessarily how it had to be done.

They cut the new sensors into the line for all cars. They could have dealt with it as an option and then cars with that option attached would have gotten it. Make it a hidden option that gets added when you ordered after the announcement. Yes it would have added another factor in their configuration complexity for a quarter. Once that's done all they have to do is announce the product and then let customers decide what to do.

I'm betting the primary driver of them not doing that was either not thinking about the consequences for those of us on the border (very possible). Or simply not wanting to do it since they didn't want to risk ending up with some additional inventory at quarter end. Sorry, but I don't feel bad for Tesla about their inventory. They didn't really hit their numbers, they just shuffled things around in order to make it appear that way. In the end customers ate that as either delays or orders being re-sequenced in a way that didn't benefit them.

I don't have to be happy that Tesla did something that was negative for me just to prop up their investors.

 

[green1]

I don't have to be happy that Tesla did something that was negative for me just to prop up their investors.

Except nothing they did was negative for you. It was all exactly what you ordered. If early delivery was a problem you could have told them not to. You didn't, you chose the delivery. They gave you the choice, and you chose.

You should be happy that you got an amazing vehicle, at exactly the price you agreed to.

Don't be upset because someone else got a freebie. You're jealous. I get it, it's natural, but it's not something to be proud of.

 

[CHG-ON]

I just got mine on 9-30 and I'm OK about it. I got all the new tech sensors (f yeah!). The car is a complete blast and a beauty to boot. Normally I'm the kind of guy who thinks "dammit, already obsolete'. But I just don't feel that with my "Miss" (she is a lady, of course. A nasty one at that!). I love the RWD and while the 3.2 is unbelievably alluring, the reported 3.8 for the SW upgrade to 6.xx for the P85+RWD (is that what we call her now?) is still completely shocking and actually very useful!

 

[castor]

I want to see if anyone else is in my position with unveiling of the D. I purchased the P85+ on September 17th with every option available except cold weather package as I'm in So Cal. Total cost of the vehicle before taxes was $127k. Typically production takes 4-8 weeks but the employees at my test drive pulled some strings and got a delivery date of Sept 30th which initially I was super exited and impressed about.

The day after I took delivery of my P85+ Elon makes his famous tweet about the D and on October 9th here we have it. The $127k P85+ has now been rolled into the $134K P85D with only a $7k price increase and the P85+ is no longer offered.

I have a major problem with tesla's lack of communication to customers purchasing fully upgraded P85+ so close the the unveiling of the D. I don't want to speculate on Elon's marketing strategy of mysteriousness and surprise but when it comes down to a time frame of weeks, it is clear that buyers paying this amount and clearly looking for the most upgraded model should have been at best informally hinted at the idea to make an informed decision.

It's not like I was a buyer looking at the 85 and debating the price of the leather trim or the upgraded sound system. I clearly wanted every option and expressed it clearly. I also find it hard to believe that the employees themselves didn't know about the D because they kept telling me my car has some "advanced hardware and features that are amazing but cannot be talked about because they haven't been officially released". Of course hinting to the drive and lane assist features.

Now even if I sell my P85+ I'm going to get hit with a huge loss as the difference in monthly cost from what I payed for my P85+ and the D is less than $100.

It is my opinion that customers that purchased the fully upgraded P85+ within a few weeks of the D should have been given for knowledge of the upcoming D due to the immediate time frame.

I have put an email in to Tesla suggesting they allow me to order the D and trade in my P85+ upon delivery and pay only the price difference and 2 month depreciation. What they do is up to them but if they know their target demographic they should do everything to make this right as I'm sure most of us will be purchasing multiple tesla's as we believe in the company and for me am heavily investing in the stock as well.

Has anyone else experienced this situation? I'd love to get feedback/comments/thoughts.

I rarely comments on TMC since there are so many obtuse fan that will defend Tesla to death even on any circumstance, so if you have complains probably TMC won’t be the place unless you want to hear that you are wrong.

Tesla is more a technology company than a traditional car manufacture, they are offering an amazing car however they are playing catch up on many things that are available even on 30K cars. Tesla can’t wait a year to release new features and they are released as soon they have it, soon they will be at the same features of the rest of the cars, and this kind of situations will sound less painful.

I sympathize with your situation and I understand that you bought a 127K maxed out toy that got “obsolete” after two weeks, I paid almost 100K for a car WITHOUT parking sensors, however you and me got what was paid for, P85D is 7K more expensive, so for 127K you can’t get a P85D, so Tesla really hasn’t cheat on you.

Signature customers paid a huge price, they were early adopters and trust the company was going to give them the best they have, and Tesla did that at that time, one and half year later the Signature is the worst Model S Tesla has produced.

However I’m 100% sure Tesla knows this and understand it, Tesla don’t want to sell only the cars they have, they really want happy customers and they will do whatever is in their power, but not to make it fair since I feel there is no unfair here, you bought the car a specific day for which didn’t have the new options.

I’m sure if you enable a good dialog and provide evidence that you won’t be happy with the car after delivery then they may be able to reallocate the car, be prepared for things like delays, pay the difference for a P85D and may be about 5K between papers to reallocate the car for another customer at a discount.

However once you drive 100ft on this car, your options will be greatly reduced, this needs to be solved before delivery, knowing Tesla by a real personal experience (even much weirder than this one) they will do whatever they can to make you happy. If they can’t do it then honestly I believe is beyond their control.

Make them feel they broke your heart, trust me, they don’t want unhappy customers.

By the way, I had a Model X reservation, however after my personal experience I cancelled the reservation and I’ll patiently wait one year of Model X on the street before buy the Model X.

I'm super happy with my Model S as it is, when I change it in 6 years for a newer model will be better than any other Model S currently produced, technology at work.

 

[breser]

Except nothing they did was negative for you. It was all exactly what you ordered. If early delivery was a problem you could have told them not to. You didn't, you chose the delivery. They gave you the choice, and you chose.

Without the information as to the consequences of that decision.

You should be happy that you got an amazing vehicle, at exactly the price you agreed to.

Why because other places charge you more than you agree and you get less than what you ordered? Setting the expectations really low. Next you'll be telling me I should be happy it works and isn't in the shop.

Don't be upset because someone else got a freebie. You're jealous. I get it, it's natural, but it's not something to be proud of.

Once again, I'm not going to let you tell me what my emotions are. I'm frustrated that I didn't get to make a choice with all the information about the consequences of the choice. The owners on the other side of this didn't get to make that choice either. There might even be some that are unhappy (e.g. didn't want sensors on their bumper and preferred the clean look).

 

[mhpr262]

So when should Tesla announce their new features? 3 months ahead? 5 months? A year? Someone is always going to be upset because they ordered 5 days before the announcement came out.

Or, we can go to model year and orders will dry up a few months in advance, Tesla can idle workers, lose cash flow and raise the price of their cars to compensate. Oh, and people will still complain because they ordered a week before the new model year specs came out.

I originally intended to read this whole thread but the entitlement and whiny butthurt became too overwhelming before the end of page three. So I'll just give JohnQ's post a:

+1.

 

[alexkiritz]

Just reading this thread changed my opinion on whether I'd even want to be the kind of person who would buy a P-version Tesla.

 

[Pruitt]

OK. I have a solution to prevent all this angst in the future:

ELON, STOP INNOVATING!

Never make another change to the Model S. Some folks will feel they got shafted if they miss out on it.

Is that satisfactory?

Sheesh!

 

[Atebit]

Or another way to look at it: "May the odds of getting the latest features forever be in your favor".

 

[jhs_7645]

Folks can justify and rationalize reasons for being upset, but it really comes down to jealousy and envy. "I want what they have". You don’t have to be Christian to understand how this parable applies:

Matthew 20:1-16

… But he answered one of them, ‘I am not being unfair to you, friend. Didn’t you agree to work for a denarius? Take your pay and go. I want to give the one who was hired last the same as I gave you. Don’t I have the right to do what I want with my own money? Or are you envious because I am generous?

 

[scaesare]

I don't have to be happy that Tesla did something that was negative for me just to prop up their investors.

There have been a dozen posts in this thread that I wanted to respond to, but I think my point to this one probably embodies what seems to be applicable to most of them:

Not receiving an additional positive is not the same as receiving a negative.

 

[SwedishAdvocate]

.../ You don’t have to be Christian to understand how this parable applies:

Matthew 20:1-16

… But he answered one of them, ‘I am not being unfair to you, friend. Didn’t you agree to work for a denarius? Take your pay and go. I want to give the one who was hired last the same as I gave you. Don’t I have the right to do what I want with my own money? Or are you envious because I am generous?

...and that basic argument predates Matthew by a couple of thousand years (at least).

 

[TES-E]

Not receiving an additional positive is not the same as receiving a negative.

I couldn't agree more. I'm one of those that just missed, but I'm happy. I got what I ordered, and on time as well.

 

[Flyshacker]

I would be pissed if I bought a P85+ and the next day the P85D became available. I understand. So why not LEASE next time? Get the latest & greatest every 2 or 3 years automatically. What is your solution to assure that you will always have the newest technology if that is important to you?