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Discussion in 'Tesla, Inc.' started by supratachophobia, May 12, 2016.
Did you initiate?
Yes. I emailed them early this year with a picture of my adapters in hand, that went mostly ignored. A few months later I emailed again askin what was up and they asked for email addresses of those I purchased from, so I provided the address I sent payment too. They seemed all good after that, and I received my replacement 10-30 adapter a few days later. Then last week or so I emailed agayaaking about the 14-30s. They said they would check, and now here they are.
Hmmmm. I've now sent three emails to ServiceHelpNA on this, the first got a reply of "we'll open a case with your service center" and the second two received auto-acknowledgements but so far have otherwise gone ignored.
Weirdly the most recent auto-ack came from ServiceHelpAU. I don't want to have to go to Australia to pick up a replacement but if they're going to pick up the tab for flying me there, that might not be all bad.
Received my two replacement 10-30's about a week ago. I purchased 14-30s when the new ones became available so no replacements were needed for those.
I've not received 10-30, 14-30, or 6-50...... And those would be my personal stash. I am glad to see that some people are receiving replacements though.
My last email where I said "thanks! Got 'em" also received an auto response from ServiceHelpAU. I thought it was odd, but the phone number still seemed to be their normal 877 number, so didn't think any more of it.
I've since bought a Canadian 14-50 adapter (I don't know, why not?). It uses a 20k resistor to get a 32A charge rate. It works correctly on my US UMC, so I think it's safe to say Canadians don't have a different UMC, and there's (at least) 5 different supported resistor values.
@supratachophobia I just got my replacement 10-30 and 14-30 adapters yesterday. I had to ask again, and since I didn't buy them directly I had to provide your name and which SC you purchased them from before they would ship them.
Cool. Thanks for the feedback and I'm super glad they took care of it finally.
14-30 adapters are now available at the Tesla shop; Model S/X NEMA Adapter
The 10-30 is there as well, at the moment.
Just got my 14-30 finally.
Gotta catch 'em all! (....And once you do, they change the UMC/"MC" design.)
I bought one or two adapters and now am wondering if my new car will come with the original S/X version or the new one like the 3!