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Discussion in 'Tesla, Inc.' started by supratachophobia, May 12, 2016.
Did you initiate?
Yes. I emailed them early this year with a picture of my adapters in hand, that went mostly ignored. A few months later I emailed again askin what was up and they asked for email addresses of those I purchased from, so I provided the address I sent payment too. They seemed all good after that, and I received my replacement 10-30 adapter a few days later. Then last week or so I emailed agayaaking about the 14-30s. They said they would check, and now here they are.
Hmmmm. I've now sent three emails to ServiceHelpNA on this, the first got a reply of "we'll open a case with your service center" and the second two received auto-acknowledgements but so far have otherwise gone ignored.
Weirdly the most recent auto-ack came from ServiceHelpAU. I don't want to have to go to Australia to pick up a replacement but if they're going to pick up the tab for flying me there, that might not be all bad.
Received my two replacement 10-30's about a week ago. I purchased 14-30s when the new ones became available so no replacements were needed for those.
I've not received 10-30, 14-30, or 6-50...... And those would be my personal stash. I am glad to see that some people are receiving replacements though.
My last email where I said "thanks! Got 'em" also received an auto response from ServiceHelpAU. I thought it was odd, but the phone number still seemed to be their normal 877 number, so didn't think any more of it.
I've since bought a Canadian 14-50 adapter (I don't know, why not?). It uses a 20k resistor to get a 32A charge rate. It works correctly on my US UMC, so I think it's safe to say Canadians don't have a different UMC, and there's (at least) 5 different supported resistor values.
@supratachophobia I just got my replacement 10-30 and 14-30 adapters yesterday. I had to ask again, and since I didn't buy them directly I had to provide your name and which SC you purchased them from before they would ship them.
Cool. Thanks for the feedback and I'm super glad they took care of it finally.
14-30 adapters are now available at the Tesla shop; Model S/X NEMA Adapter
The 10-30 is there as well, at the moment.
Just got my 14-30 finally.
Gotta catch 'em all! (....And once you do, they change the UMC/"MC" design.)
I bought one or two adapters and now am wondering if my new car will come with the original S/X version or the new one like the 3!
NEMA is great. I hope Tesla keeps NEMA in mind, always.
It is NEMA’s belief that standards play a vital part in the design, production, and distribution of products destined for both national and international commerce. Sound technical standards benefit the user, as well as the manufacturer, by improving safety, bringing about economies in product, eliminating misunderstandings between manufacturer and purchaser, and assisting the purchaser in selecting and obtaining the proper product for his particular need.
About NEMA Standards - NEMA
Thread woke up, so I might as well say, it did. One of the last Gen1 UMC's, I suppose, back in September. Yay!
I ordered a 14-30 adapter and some aero cap replacements from the Tesla store in the same order. I was only shipped the aero caps. Has anyone ordered and received a 14-30 adapter recently? Are the 14-30 adapters just out of stock now and Tesla will ship it to me later or did they screw up my order and forget to ship the 14-30 adapter?
The Tesla shipping department seems unable to walk and chew gum at the same time. I recently ordered 5 different adapters and they were sent in 5 different shipments sometimes several days apart.
Did you get separate shipping notifications for each shipment? So far I’ve only received one shipping notification and it wasn’t clear to me if the shipment was supposed to contain both items I ordered or not. So I don’t know if I should wait for the 14-30 adapter or ask for a refund and try buy the adapter from somewhere else. My car is going to be delivered in 1.5 weeks and I’ll need the adapter before then.
I ordered a 6-20 adapter on Thanksgiving. Shipped the next day.