Just and update to my email to Mr David Cohen from Executive Care....
Nothing......
No response from him even acknowledging that he received the email reply from me.
No response that he will look into the problem or that the problem will be looked into by somebody else .....
Maybe there is a holiday in Amsterdam and he has not checked his email in 3 days.
I agree that something needs to be done about this autopilot screw-up from Tesla.
The simple solution is a touch-sensitive steering wheel Tesla!
NOT making the driver fight the autopilot steering (that is doing an excellent job of steering the vehicle) to let the car autopilot know that we are paying attention and have our hands on the wheel! This is just plain CRAZY!
Updated response back from Tesla
After I posted that I had not received a response back in 3 days from Mr Cohen. I did finally receive a response back.
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Dear Mr. xxxxx,
Thank you for reaching out to Tesla Inc.
I am sorry hearing you are disappointed with the changes brought by the recent firmware updates of your vehicle. As you may know, Autosteer detects your hands by recognizing light resistance as the steering wheel turns, or from you manually turning the steering wheel very lightly.
With that said, I have well have logged your feedback in the system in order to bring it to the attention of our engineers.
We rely on the dedication of owners such as yourself to help us perfect and refine our vehicles, and we truly appreciate the input you have provided today. Please continue to keep us informed and be honest with anything that may arise in the future.
Thank you again for your comments and for the trust you place in us.
Kind Regards,
David Cohen | Executive Care
Burgemeester Stramanweg 122 | 1101EN Amsterdam
www.tesla.com
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First off, I wish I had his job hours where I could wait a full 3 days before finally getting around to responding back to a customer who took the time to email about a concern.
This is again a weak response from a Tesla PR person that really has no solution to the problem. Nore does he even know what is happening to fix it.
This line is a good one.
"We rely on the dedication of owners such as yourself to help us perfect and refine our vehicles, and we truly appreciate the input you have provided today. Please continue to keep us informed and be honest with anything that may arise in the future."
WOW, it should read more like. "We screwed up the firmware update and did not test it out properly before sending it out. So, rely on pissed off customers to give us feedback that we screwed things up in the autopilot feature so we can someday fix it."