Hood gap/dent

[Jockegabriel]

Hi! I have a problem on my new m3p. It looks like my car has been in a fight and got a punch in her face. Been at SC today and they told me it’s up to spec and doesn’t do anything about it. I also got a different color on my rear bumper. It was ok to they said. Strange for a car in that price range. Someone got help from Tesla with at problem like mine? Sorry my English I’m from Sweden

 

[kwest2]

Hood looks normal - i mean, a lot have hoods like that. The white paint is totally off though, wow.

 

[MJP.P3D-]

Hood isn’t ideal but I’m not surprised that T considers it to be within spec—that bumper though, that’s horrendous! Make them fix the bumper and agree to live with the hood. Good luck. Welcome to the Tesla family.

 

[LionXng]

Both the hood and the paint batch mismatch are obvious defects they should fix without question. Keep asking, document your requests and if need be take further action to force them to fix it.

 

[Jockegabriel]

What is the “further action” I can do? I’m going back tomorrow and hope I can meet the manager

 

[The_Observer]

How long did you get the car and how many miles(kilometers) have you put to the car already?

 

[LionXng]

What is the “further action” I can do? I’m going back tomorrow and hope I can meet the manager

I'm not sure in Sweden specifically, but generally speaking:
-Return the car if you are within the allowed window
-Go to free arbitration to get a resolution
-Sue them to get a resolution

 

[iamnid]

I think the hood can be adjusted so it doesn't sit so recessed. Over in the Model Y forums, there are lots of complaints about mismatched bumpers on the white models. Some have been offered a repaint.

 

[silenteski]

Neither the hood shape nor the rear bumper color are acceptable. That’s a service center being lazy. I had a hood that was the opposite: mine was bent upwards where yours is bent down. Had Tesla fix it; the hood shape now perfectly curves along the bumper.

Get that rear bumper color fixed as well. If a service rep isn't seeing the obvious color mismatch, ask to speak to someone with better vision.

 

[PrisonerOfDoom]

My hood/bumper gap looks exactly the same. I’ve seen a lot of other Model 3 hoods that look the same. I’m not going to bother having them try to fix it.

 

[P3dStealth]

Are you saying the hood is too low? That's adjustable. Adjust the latch and rubber corner bumpers.

My bumper doesn't match and tesla refused to fix it too. They are total garbage at painting. My car is blue.

 

[SlimJim]

The yellow bumper... I would not have accepted the car to begin with.

 

[zhu-]

My hood was like that too but not as bad. I unscrewed the rubber stoppers on the inside of the hood a bit to lift that side up when closed but the center is still caved in very slightly. Your sides look even though so maybe that's not an option but I would definitely keep complaining about that bumper paint.

 

[P3dStealth]

My hood was like that too but not as bad. I unscrewed the rubber stoppers on the inside of the hood a bit to lift that side up when closed but the center is still caved in very slightly. Your sides look even though so maybe that's not an option but I would definitely keep complaining about that bumper paint.

The latch in the middle raises and lowers the hood. Pull the plastic cover off and you will see two bolts. Loosen them and you can move the latch up and down. Tighten them where you want it. The rubber stops on the sides adjust angle but can't go higher than the latch.

 

[beachsideev]

I dropped my car off at a body shop this week to get some scratches caused by a boat trailer fixed. Guy inspecting the car walks around the front and then the rear with a funny look on his face. He says the bumpers don't match the body! I always thought they were a slightly different shade of white, but I wrote it off as my imagination. Guess it wasn't and this is not an isolated issue. But my rear bumper is nowhere near as off as the op's. That is terrible. Get that fixed. It would drive me nuts.

At least my front bumper will now match the body.

 

[Gasaraki]

Wow... I would give it back. I have a white M3 and it looks nothing like that. My hood is flush and the colors all match.

 

[beachsideev]

the chrome trim around the window on the right rear door doesn't appear to line up either. That could just be an illusion, though.

 

[boiler81]

Tesla needs to do better for you. I don't think your asking for too much to have that fixed.
The hood and fender gap is only an adjustment, but the rear bumper should be repainted by Tesla approved body shop.
If the color mismatch shows up this clearly on a photo, it certainly isn't acceptable.

Take photos of other white M3's with "matching" bumpers. This will help your case and show Tesla (and a judge if needed) that it's not "normal".
Good luck!

 

[commanderCody]

I took mine in for some adjustments to the passenger side trim and my hood is a bit off on one side. I dropped it off yesterday and should have it back today. I would say push on it, you don't drop that kind of cash on a car and be satisfied with it being so so. I told them I was probably being a little nit picky and the lady that helped me said that it was perfectly fine to bring it in. I've only had it 2 weeks, so I just sent it in via the app and then they scheduled the appointment to fix my issues.