How long is it reasonable to wait for a response to a service request?

[jblandford]

Hi everyone
I logged a service request on Sunday 4th June as my steering/suspension has started squeaking badly (again!!) It's still at the "preparation" stage in the App with no other response. I have even updated the notes to offer an audio file of issue and then a subsequent "hello, anybody there" message . How long should I leave it before escalating to Tesla Service direct?

 

[Rooster6655]

Next working day is reasonable. Keep sending them messages, that’s happened to me before!

 

[ewoodrick]

Just ask if an update is available in the app.

 

[Unclepaul]

Imagine a service request for a squeeking suspension part is not their highest priority, so you might need to bug them a bit.

 

[jblandford]

Just ask if an update is available in the app.

Yup - been doing that

 

[jblandford]

Have sent another bug message - lets see if anyone is awake!

 

[garycat]

Mine took about a week for a faulty camera and boot misalignment (Bristol SC)

 

[flowuk]

Mine's very slow going too - also Bristol SC.
Just double check it's not waiting for you to 'approve the estimate'.

 

[Forcefire]

Newcastle SC is a joke too. Car booking date was changed until a part arrived then booked in for a 48hr turn around, 9 days later I'm still waiting for my car back. Messages ignored, or I'm given a 'scripted reply' so Tesla support is poor. Had my car for 3 months and this is its 2nd visit to a SC for a 2nd fault thats appeared.

 

[brainhouston]

Never done service but ordered parts thru service in the app
1st time took 7days, 2nd 10days...

 

[Avendit]

Usually have reply next business dayish. I do seem to have stopped getting notifications on my android phone when they reply tho, so have been manually checking when needed.

Also squeeking suspension .

 

[SFBanks]

Usually have reply next business dayish. I do seem to have stopped getting notifications on my android phone when they reply tho, so have been manually checking when needed.

Also squeeking suspension .

Same from me regarding the notifications on android