I’d like to apologize. I’ve been telling people that Tesla Support is very helpful if you call and ask for for help in a meaningful manner. I was wrong. I spoke with a representative today who refuse to take a report of the problems I’m having with auto pilot. He said “it would be a waste of resources to report what happened to you.” Rather than let an engineer decide what’s helpful he thought he knew better enter.
here’s what happened. On Sunday, I drove from the SF Bay Area to Crescent city. At 8:35 on 101N in Leggett, CA Autopilot stopped slowing down for curves. I stopped, put the car in park and resumed. No change. I stopped, did “Power Off” waited for 10 minutes before pressing the brake pedal. No change
Only after I supercharged In Crescent City at 3:30 pm did Autopilot begin slowing for curves again.
It seemed to me that there was a problem.
the telephone representatives answer? “Sir that is not a feature of Autopilot. Autopilot does not slow down for curves. The manual says don’t drive on curvy roads. And freeways don’t have curves. Therefore you must have been on city streets and we don’t support turns on city streets. You can’t expect beta features to work at all and we certainly don’t want feedback when they don’t work.”
Ps. Tesla support won’t talk to you now if you don’t know your range and odometer reading. That’s all it takes to prove you own the car. Range and odometer.
i love this car. But today I was treated like cr@p by Tesla and it doesn’t feel good.
pps: I asked for a call from the guys manager. Anyone want to bet I will never receive that call?
here’s what happened. On Sunday, I drove from the SF Bay Area to Crescent city. At 8:35 on 101N in Leggett, CA Autopilot stopped slowing down for curves. I stopped, put the car in park and resumed. No change. I stopped, did “Power Off” waited for 10 minutes before pressing the brake pedal. No change
Only after I supercharged In Crescent City at 3:30 pm did Autopilot begin slowing for curves again.
It seemed to me that there was a problem.
the telephone representatives answer? “Sir that is not a feature of Autopilot. Autopilot does not slow down for curves. The manual says don’t drive on curvy roads. And freeways don’t have curves. Therefore you must have been on city streets and we don’t support turns on city streets. You can’t expect beta features to work at all and we certainly don’t want feedback when they don’t work.”
Ps. Tesla support won’t talk to you now if you don’t know your range and odometer reading. That’s all it takes to prove you own the car. Range and odometer.
i love this car. But today I was treated like cr@p by Tesla and it doesn’t feel good.
pps: I asked for a call from the guys manager. Anyone want to bet I will never receive that call?