I just rejected my Model X delivery :(

[eye.surgeon]

It's common knowledge that bigger wheels/tires on any car on the planet increases tire noise, decreases tire tread life, and hits fuel economy. I'm not sure if you thought Tesla has bypassed the laws of physics or you just aren't a car guy. There are probably a hundred posts on this very subject. It's one of the reasons so many people order the 19s on the S.

 

[Vitold]

Your comment about Tesla being put on notice to conserve cash tells me you are short TSLA. Did you not know they just collected almost $400M in Model 3 reservations?

from Q42015 call:

“My mandate from Elon is clear,” said Wheeler, “Cash is king.”


Conserving cash is good for investors because it signals that cash will last longer delaying another stock dilution, therefore I'm not sure why you'd think I'm short anything.

 

[engle]

I certainly understand your frustration.

In my case, since I was #P83 for the X, when I ordered on the first production ordering window day I was told (and later saved an email from my DS) that I would receive "all weather" tires for my 20" wheels, which I wanted anyway to go along with the Subzero Weather Package for future ski trips to Tahoe.

When I arrived at the factory on delivery day 3/22, there were summer performance tires on my X. (I wasn't surprised since my friend's X came with them two days earlier.) When I informed the delivery orientation specialist they will need to be changed and showed the email from my DS, they contacted my DS, and were instructed to put that on my due bill.

I drove away a happy customer.

Now, from what I understand, P90D[L]'s like mine get summer "sticky" tires to make the 0-60 insane/ludi numbers, and regular 75D and 90D's get the more practical all-seasons.

IMHO, that's what Tesla should have done for you, too. Put it on your due bill if they didn't have the wheels you needed available to swap out right away. It's called maintaining customer good will.

Later, since they treated me right, I gave my good will right back to Tesla by not returning my HPWC within the 30-day return period and ordering one of the new ones to save $200 + tax, and possibly use the master/slave mode in the future with a 2nd Tesla.

I ordered my Model X in July, 2015.
On January 25th I configured the Model X. I knew exactly what I wanted, except for the 20" wheels vs the 22" wheels. I called Tesla.
"Did the Performance tires have the same wear issues as the Model S?" Yes.
"The same road noise?" Yes.
"Can Snow chains be used with them?" No.
"Do they still have the range hit?" Yes.

The look of the 22's were too tantalizing, and I haven't had wear issues on my Model S, and a 5-6 mile range it isn't that big of a deal. So I ordered the new Model X on January 25th.

On Friday April 15th, the delivery manager called and let me know I could pick up my new Model X on Tuesday April 19th (today). I was so excited!

On Saturday April 16th, I discovered Tesla added a notice to the Model X Design Studio (presumably when it opened to the public). That the 22" Performance wheels decrease range by 10-15%... or up to 39 miles!

I currently arrive to my main destination in my Model S with 20 Miles remaining. This means the Model X as I configured it will not make this trip!

I feel like I purchased a vehicle with 250 miles of range, and was delivered one with 210 miles of range. The difference is significant.

Tesla gave me two options:

1. They would switch the wheels with another vehicle at their service center after taking delivery, and I would be out the $4500.
2. I can buy a set of 20" wheels for $4000, AND be out the $4500 then sell the 22" wheels for whatever I can get.

Perhaps my own pride is clouding my judgement, though this felt totally unfair. So I denied pickup. I'm now totally depressed.

 

[Redshift]

Personal preference. For me, I DESPERATELY wanted to click the option for those dark turbine 22" wheels, but the 10-15% hit in range was just too much. Unfortunately they don't offer the dark turbine wheels in a 20". (Maybe I can get them painted!!)

I got my stock 20s powder coated. They are the exact color of the onyx 22s, much less expensive, too.

 

[AnOutsider]

It's common knowledge that bigger wheels/tires on any car on the planet increases tire noise, decreases tire tread life, and hits fuel economy. I'm not sure if you thought Tesla has bypassed the laws of physics or you just aren't a car guy. There are probably a hundred posts on this very subject. It's one of the reasons so many people order the 19s on the S.

I'm not sure if you bypassed the many posts in this thread, but the issue was not that they WOULD, but to what degree. Tesla was originally saying 5-6% like the S. Now that has gone up.

 

[loganintx]

I picked up my X90D yesterday with 22" Obsidian Black wheels and fully charged it is showing 269 miles rated range.

What was your Average Wh/Mile?

 

[goneskiian]

I'm guessing the 10%-15% is a CYA estimate by Tesla. As many have pointed out the 21's on the S range hit is much less. As you can see by my configuration in my signature I caved to my vanity in this case and went with the 22's. Although I'm fully expecting to purchase a set of 20's at some point for both winter and road trips where range is king.

 

[longshadows]

TMC might want to watch this sort of thing. There are tens of thousands of us, new-to-Tesla people, who have put down deposits on the |||. All we have over the next two years is to read reviews and the experiences and advice if owners on this forum.

If we come to feel that Tesla might not really "do the right thing" by us after all, we may decide to cancel our reservations and look elsewhere or wait on our first EV.

Buying an expensive car sight unseen and on the Internet is disconcerting enough, but if there is a sense that customers' needs and expectations won't be dealt with fairly by TMC, some of us will begin to get buyer's anxiety well before we ever experience mileage anxiety.

 

[bonnie]

TMC might want to watch this sort of thing. There are tens of thousands of us, new-to-Tesla people, who have put down deposits on the |||. All we have over the next two years is to read reviews and the experiences and advice if owners on this forum.

If we come to feel that Tesla might not really "do the right thing" by us after all, we may decide to cancel our reservations and look elsewhere or wait on our first EV.

Buying an expensive car sight unseen and on the Internet is disconcerting enough, but if there is a sense that customers' needs and expectations won't be dealt with fairly by TMC, some of us will begin to get buyer's anxiety well before we ever experience mileage anxiety.

Keep in mind that forums will always attract more complaints than compliments. When people are unhappy, they are more likely to seek out someplace like this.

For an alternative view, Best cars to own: Driver Power 2016 results

 

[Drivin]

Keep in mind that forums will always attract more complaints than compliments.

Why do people still believe this?

There are lots of people who come to this and other forums to talk about how much they love the product even though there may be issues with it that they are willing to dismiss or downplay because "I love the company/mission and they will make it right".

Most sites like this are negative to people who say something negative "you must be a short" "you shouldn't be negative in public, take it private so you don't hurt the brand", "but Tesla has a long term vision, so stick with it" There have been people here chased away by that.

No, most (not all) people with issues wouldn't post on a site like this, they would go direct to the service group. Some are brave enough to post here and I always get a laugh when they start their post with some variation of "Ok, putting on my flame proof clothes first" or "I really love Tesla, but..." (e.g. I need to establish myself as a lover before I express a concern).

 

[jeffro01]

Why do people still believe this?

Perhaps because it's true? Your post simply doesn't line up with reality. It's widely accepted that complaints generate far more "posts" than compliments ever will.

That being said, should someone have to put out a CYA statement before they bring up a complaint? In general, no. That type of a reaction comes from a reaction to people who have come and gone over the years with an agenda against Tesla. Some members here, myself included at times, are reactionary to such things because of that history.

Jeff

 

[bonnie]

Why do people still believe this?

There are lots of people who come to this and other forums to talk about how much they love the product even though there may be issues with it that they are willing to dismiss or downplay because "I love the company/mission and they will make it right".

Most sites like this are negative to people who say something negative "you must be a short" "you shouldn't be negative in public, take it private so you don't hurt the brand", "but Tesla has a long term vision, so stick with it" There have been people here chased away by that.

No, most (not all) people with issues wouldn't post on a site like this, they would go direct to the service group. Some are brave enough to post here and I always get a laugh when they start their post with some variation of "Ok, putting on my flame proof clothes first" or "I really love Tesla, but..." (e.g. I need to establish myself as a lover before I express a concern).

Heh. I didn't say 'all'. Please don't change the content of what I said. I said a lot of people. And that statement is based on experience. That's why I said it and (since you asked) that's why I believe it.

I always get a kick out of the folks acting like they'll be torn apart if they complain. Like it's some big act of bravery. I'd say it's about even when someone says something complimentary . FANBOY!!! I've defended plenty of people for their right to complain here, even while disagreeing with them. It's an open forum.

 

[aznt1217]

If I were you I would've just escalated and paid a $500 change fee or something. It's silly you waited so long for the car and you are letting wheels get in the way.

 

[pchan]

Actually what does it mean when you 'rejected your delivery'? You get refund of your money? The transaction is canceled? Or they are ordering a a new car for you?? New tires for you?

 

[Drivin]

Heh. I didn't say 'all'. Please don't change the content of what I said. I said a lot of people

No. You didn't say "a lot of people" I quoted what you said:

always attract more complaints than compli.ments

I never said you said "all". I said that most people (not all) with issues WOULDN'T post on a site like this due to fan boy reaction. That is completely different from what you said with a different context.

Please don't change the content of what I said

 

[Drivin]

Perhaps because it's true? Your post simply doesn't line up with reality. It's widely accepted that complaints generate far more "posts" than compliments ever will.

Ok. In your world, it is widely accepted that fan boy sites have more complainers than supporters well then it must be true.

Excuse me, l am off to post on an Apple product site about a complaint where I know I will be greeted by support and be surrounded by more complainers than supports.

It is widely accepted.

So it is written, so it is true.

Black is white.

We have always been at war with Eurasia.

 

[Cloc]

Jeesh. Sensitive? I am citing with certainty that online posters are generally driven by discontent or a need to be heard. All I deal with is behavioral economics and I'm not about to pull out years of studies and references but I can assure you the assessment of the other members are right. Yelp, while not necessarily a "fanboy" website, is notorious for this phenomenon. In general, ones own opinion is self important and must be heard and shared, seeking reassurance and misery loves company. While it isnt an absolute truth, it is highly correlative. Very content people tend to go on their merry way with their purchases and never think there is a need to convince their fellow man to join them in a great purchase. Why spread the love? It's only when you need to stick it to the man, and you can't, that you look for a band of lynchmen.

 

[markb1]

Actually what does it mean when you 'rejected your delivery'? You get refund of your money? The transaction is canceled? Or they are ordering a a new car for you?? New tires for you?

I presume it means he's out his deposit, but never paid the remainder of the price of the car.

 

[Lyon]

Total bummer of a situation OP, I hope they're able to resolve the situation to your satisfaction.

 

[Drivin]

I am citing with certainty that online posters are generally driven by discontent or a need to be heard. .

But you are missing the point that "need to be heard" also includes compliments, a need for validation and a need for belonging.
(for instance: The Secret Psychology of Facebook: Why We Like, Share, Comment and Keep Coming Back).

This is why people talk about "my team" in sports, why these "community" sites promotes meet-ups and tell me more about yourself (e.g. age of owners, what car are you coming from?, who will be the first person who you will drive in your Model 3?, etc) and why negative posters are accused of being shorts but positive posters are never accused of being longs.