While I'd like ventilated leather seats (I don't miss a sunroof for a second), the pleather may be more durable and I bet in a blind test could pass for leather. I think more important than luxury amenities is simply standing behind your product and providing solid service.
The constant threads about yellowing screens is just one example. Tesla is handling the whole situation extremely poorly. They should take ownership of the problem. There is no excuse not to provide a definitive fix for this issue. How is this not a class action lawsuit?
Also, the move away from providing loaners is just lame. Not all of us want to deal with uber or any other taxi service. At this price point, a loaner should be a given.
Tesla service in general seems a bit scatterbrained, disconnected and inconsistent. I've had a few issues with my Raven since taking deliver in June and have tried to schedule visits to have things remedied. First, I was only given an option to take a mobile service appointment, then a couple of days before the appointment I was called/texted and emailed to say mobile service can't fix the issue, so they cancelled that appointment and scheduled me a couple of weeks later for a random appointment at the local service center. Calling to speak with a local service center now requires gaming the system with the automatic phone tree (magically, there is no problem calling for sales), which is insulting and annoying. When I purchased my first Model S in 2015, it was a piece of cake to call the local service center directly.
Tesla makes incredible cars, if you can suffer not being pampered with luxury amenities. To me the long term success to some degree will hinge on brand credibility and service quality.