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If you can't connect to your car in the app right now...

Discussion in 'The UK and Ireland' started by NorfolkMustard, Jan 1, 2020.

  1. NorfolkMustard

    NorfolkMustard Active Member

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    Blighty
    ... it's not just you. Seems there's trouble at t'mill.
     
  2. Keeper

    Keeper Member

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    Surrey GB
    all ok here
     
  3. evfeh

    evfeh Member

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    Nov 13, 2016
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    Location:
    Illinois
    Getting “unknown error” in the iPhone app. Thought it was only me.
     
    • Like x 1
  4. fasteddie7

    fasteddie7 Member

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    uniontown PA
    Same here. These outages usually don’t last long.
     
  5. 2020awdstealth

    2020awdstealth New Member

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    Dec 27, 2019
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    Location:
    Boston
    Unable to sign in here. Reset pwd, reinstalled app. Still unable to sign in.
     
  6. NorfolkMustard

    NorfolkMustard Active Member

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    If you're logged into your app, do not logout as you may not be able to login currently and if you're logged out your phone will no longer work as a phone-key to unlock/start a Model 3.

    Keep a keycard with you at all times as a backup :)
     
    • Disagree x 1
  7. Rooster6655

    Rooster6655 Active Member

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    Well this is a great happy new year from them!
     
  8. 21miDay

    21miDay Member

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    The phone as key works with the Bluetooth of your phone and doesn't depend on you being logged in on the app.
     
    • Like x 2
  9. NorfolkMustard

    NorfolkMustard Active Member

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    It works over bluetooth radio, but shirley there's some authentication transmitted.
     
  10. Rooster6655

    Rooster6655 Active Member

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    Doesn't need to be transmitted via internet if that's what you meant and thankfully not the case otherwise bluetooth keys wouldn't work and extra authentication is not required anyway.
     
  11. 21miDay

    21miDay Member

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    The phone identifies itself to the car. In the car you can see that the phone has a unique ID. If you needed to deactivate it you would do it from the car.

    I should also specify that the walk up unlock will work with the Bluetooth. If you don't have walk up unlock set and always unlock it from the app you are out of luck.
     
  12. Leilani

    Leilani Member

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    Ashford, Kent
    Word Up! I figured that out today. I was locked out but luckily not far from home.
     
  13. Jeremy Harris

    Jeremy Harris Supporting Member

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    Or get a key fob. I always use the fob, as it is dead simple, allows walk up unlock, and walk away lock, just the same as the 'phone, but is a heck of a lot quicker and simpler for opening the boot or frunk than using the 'phone app.

    I happily paid Tesla for a fob as an accessory, on the day I picked my car up, and my only slight annoyance is that it has to be bought as an accessory, rather than coming with the car as standard. At least it's not that expensive, around half the price of spare fobs for other cars.
     
    • Like x 1
  14. VanillaAir_UK

    VanillaAir_UK P plates

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    TeslaFi logs have quite a few offline and Api errors in their logs.

    car went offline 21:36 31/12, back 01:37 01/01.
    Api errors (mostly request timeout but some login fails, connection timeouts etc) started sometime between 04:05 and 07:16 this morning. Still ongoing.

    Possibly some rushed server reorganisation - may need to wait for DNS changes to propagate through? Putting 2 + 2 together re voice recognition issues.
     
    • Informative x 1
  15. Type 5

    Type 5 Member

    Joined:
    Nov 24, 2019
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    59
    Location:
    Colorado
    07:00, Denver, Colorado, USA.
    Neither the Tesla App (“unknown error”) or the Stats App (“can not connect to the server”) will connect to the car for remote commands with the exception of the Tesla App which allows short range commands for unlocking through Bluetooth.
    Charging commands and Climate Control have to be done manually from within the car. This is true over WiFi and LTE. All other websites and functions seem to work on my phone with regard to Web Browsing and Email - my guess is it is an issue with connecting to the Tesla server as the Stats App mentioned.
    Anyhow, the wife is out driving the car now -
    Happy New Year!
     
  16. NorfolkMustard

    NorfolkMustard Active Member

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  17. Sixer

    Sixer Member

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    Also thought it was just me......
     
  18. Leilani

    Leilani Member

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    I guess I will be ordering one of those too.
     
  19. 21miDay

    21miDay Member

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    If someone else's phone has the same unique identifier as your phone they would but the idea of the MAC is the each one is different.
     
  20. MichelZ

    MichelZ Member

    Joined:
    Feb 27, 2018
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    Location:
    Zurich, Switzerland
    And fortunately mac addresses cannot be spoofed. Oh wait.......

    Fairly sure it needs more than just that :)
     

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