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Inability to download software

jlghertner

Member
Mar 6, 2018
139
114
Sodus, NY
with full internet connectivity my car will not download latest software. St the bottom of the screen it gives the usual statement saying I should connect to WiFi to download. There is a sliver of green at the left of the download bar.

Am I doing something wrong?
 

JulienW

Active Member
Jul 7, 2018
2,565
2,791
Atlanta
Why do you think that there is software available for your car? My guess is that there is probably nothing there
Sounds like they see this.
IMG_0677.jpeg
 

JulienW

Active Member
Jul 7, 2018
2,565
2,791
Atlanta
Exactly what I see on my screen except I am still on 12.1 and I had WIFI connection with all bars on the level.
  1. Are you sure your WiFi internet is not down? If not try rebooting your router.
  2. Is it connected to an Access Point? If so try rebooting it.
  3. Next try (hard) rebooting your Tesla
 

jlghertner

Member
Mar 6, 2018
139
114
Sodus, NY
The internet is running two computers an iPad and several iPhones. No problem there.

I don’t know how to reboot the Tesla other than pushing both wheels on the steering wheel which I thought was just rebooting the screen.
 

JulienW

Active Member
Jul 7, 2018
2,565
2,791
Atlanta
The internet is running two computers an iPad and several iPhones. No problem there.

I don’t know how to reboot the Tesla other than pushing both wheels on the steering wheel which I thought was just rebooting the screen.
That is a soft reboot, hold down the brake too.

Also are the iPad and Macs connected to the SAME router as the car are do you have an extender (access point) for your garage?
 

jlghertner

Member
Mar 6, 2018
139
114
Sodus, NY
That is a soft reboot, hold down the brake too.

Also are the iPad and Macs connected to the SAME router as the car are do you have an extender (access point) for your garage?
I actually drove Tesla around to the side of the house with the router to get full signal.
Previously I was able to download with only one bar.

I’ll try a reset. Thanks everyone.
 

JulienW

Active Member
Jul 7, 2018
2,565
2,791
Atlanta
I actually drove Tesla around to the side of the house with the router to get full signal.
Previously I was able to download with only one bar.

I’ll try a reset. Thanks everyone.
Also open your web browser in your 3 while connected to WiFi to check the connection.
 

Wennfred

Supporting Member
Apr 4, 2019
2,933
1,839
San Diego
The internet is running two computers an iPad and several iPhones. No problem there.

I don’t know how to reboot the Tesla other than pushing both wheels on the steering wheel which I thought was just rebooting the screen.
Turn off “Keep Climate On”
Turn off Sentry mode

Fred
 

JulienW

Active Member
Jul 7, 2018
2,565
2,791
Atlanta
Turn off “Keep Climate On”
Turn off Sentry mode

Fred
First you have to download and this is is where the OP is stuck. If you try to install (after the download) with Climate or Sentery you will get a popup telling you to turn off. Then you with off and hit install/timer (3 taps) again.
 

Wennfred

Supporting Member
Apr 4, 2019
2,933
1,839
San Diego
Looks like he already downloaded the software, now it needs to install, with “Keep Climate On” it will not perform the install.

C755282C-334C-4F37-9018-CFB673622A80.jpeg
 

Wennfred

Supporting Member
Apr 4, 2019
2,933
1,839
San Diego
Also try changing your internet signal to 2.4Ghz instead of 5.0 or just turn off your WiFi, it will download via LTE also.

Fred
 

Silicon Desert

Active Member
Oct 1, 2018
3,268
3,002
Sparks Nevada / GF 1
  1. Are you sure your WiFi internet is not down? If not try rebooting your router.
  2. Is it connected to an Access Point? If so try rebooting it.
  3. Next try (hard) rebooting your Tesla
A good point you make. Just because a person sees full signal strength for WiFi in the car, it could just mean that the car is seeing the WiFi signal, but can't connect properly. There can be situations where a router is locked up, yet still transmitting the WiFi signal. I agree that restarting router or access point, etc is worth a trying. And also delete the WiFi connection from the car and re-enter it (SSID and password).
 

SeanB-Model3

Member
Feb 13, 2016
14
5
Oregon
with full internet connectivity my car will not download latest software. St the bottom of the screen it gives the usual statement saying I should connect to WiFi to download. There is a sliver of green at the left of the download bar.

Am I doing something wrong?

I had the same problem. You will need to schedule a service appointment through the app and tell them your problem. Same thing happened to me last week and they were able to remotely push the update to my car. I made an appointment and 2 days later they texted me saying that the update should have made it to my car and sure enough it was there. Just mention your problem in the appointment notes. They said this happens occasionally.
 

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