Hi, thanks. I agree it's not an app but that is how Ingenext describes it for simplicity. The instructions ask that the hard reset is done within the browser program. The problem is that the phone, have tried three and two won't even connect to browser, gets an error message from the browser program saying that "ingenext cannot connect to it's controller via network" Been at this 5 days. Waiting on ingenext for a fix but support is very slow. Disappointed as I love their product but feels like a delicate beta. Any tricks out their to get it connected?