4/6/2019 Saturday night - Found the exact car I wanted and went ahead took the plunge. Paid my deposit and uploaded everything in to the portal with the exception of insurance and my exact payment method (wasn't sure if paying cash or financing). The car is a 2015 P90DL with 28k miles and it looks amazing in the photos. It has every option.
Not long after placing my order on Saturday night, I received a generic email confirming my order with an attached order agreement. An hour or so later I received another generic email titled "Next Steps for Your Model S Delivery" - nothing special here just form filled stuff. That was all from Tesla that weekend which I didn't expect anything more.
4/8/2019 Monday morning - Got an email from my Sales Advisor (Gilbert Ornelas, he has been awesome but more on that later). His email just said congratulations and it had some more detailed information such as where I would be picking the car up, asking me to get all my docs uploaded, and some info on my trade. Tesla had made me an offer on my trade that was kinda low but he told me if I went to Carmax and had it appraised that Tesla would honor that appraisal (which I would do later in the week). This was another form type of email but it had information pertaining to my car. I originally asked for a Jacksonville, FL pick up but I text Gilbert and asked for a change to Atlanta which he handled immediately (good dude). I uploaded my insurance card that morning and I was done in the portal.
4/8/2019 Monday afternoon - Got an email from Steven Salinda (his title is Remarking / Delivery Advisor Northern California) just stating that he was reaching out to me to say congrats and to also tell me that Jana Park (cc'ed on email) would be my point of contact for confirming all info and she will be scheduling my pick up. I replied to both thanking them and that I would tie up the only loose end I had which was make a final decision on my trade (get it appraised by Carmax).
4/9-4/10 - nothing to report
4/11/2019 Thursday - went to Carmax and got the appraisal done, it was slightly higher so I emailed the appraisal to Jana and told her that I would accept this amount for my trade. She quickly responded that she would update the delivery team and get the correct amount. This was the first time Jana and I had emailed each other. I emailed her later that day and told her that I had a pretty hectic travel schedule coming up and that if she could keep me in the loop that would be great. I have to take a full day off of work to go get the car and I'm traveling a lot coming up. She quickly replied that she would keep me up to date. So far I am sitting here wondering why everyone has been bitching about their communication, it has been fantastic!
4/12/2019 Friday - I receive an unsolicited email from Jana telling me that she is seeing an ETA for my car of 4/17-4/18 and her email says that she will update me next week. I'm super happy about this.
Heard nothing after this until Tuesday 4/16/2019
4/16/2019 Tuesday - Gilbert replied to an email I had sent a few days earlier saying he was just following up and that he had been on vacation (cool - no problem with that at all). He copied Jana and asked Jana to check up on the car since the last thing I had heard was an ETA of 4/17-4/18. He also sent me a little info on the "CPO inspection". ---- No response from Jana to our emails
4/17/2019 Wednesday - I emailed Gilbert a stupid request to see if the SC could change the wheels on the screen to match the ones on the car. The car has 21 gray turbine and the image is base wheels. I told him I knew how dumb this was. He immediately replied that he would handle it. Again, Gilbert has been super solid the whole time!
4/18/2019 Thursday - I emailed Jana again asking for an update. She hasn't replied to me, Gilbert, or my bank since Friday 4/12 after being so responsive. Also, you can't call her, she doesn't answer and her VM has been full. I hope she is ok, I really have no idea why she won't communicate.
So here we are, 12 days after ordering and I have zero idea where the car is. It may still be in Boston or it may be in Atlanta, no one knows and I can't get any more info. I've decided to leave Gilbert alone because I feel like I have bugged the crap out of him and he has been incredible to work with. The problem is he's my sales guy and I need info from my delivery person. I'm hoping Jana will reply to me today with something but it's been almost a week and nothing so I'm not holding my breath.
I will update this later as things happen (or not).
Not long after placing my order on Saturday night, I received a generic email confirming my order with an attached order agreement. An hour or so later I received another generic email titled "Next Steps for Your Model S Delivery" - nothing special here just form filled stuff. That was all from Tesla that weekend which I didn't expect anything more.
4/8/2019 Monday morning - Got an email from my Sales Advisor (Gilbert Ornelas, he has been awesome but more on that later). His email just said congratulations and it had some more detailed information such as where I would be picking the car up, asking me to get all my docs uploaded, and some info on my trade. Tesla had made me an offer on my trade that was kinda low but he told me if I went to Carmax and had it appraised that Tesla would honor that appraisal (which I would do later in the week). This was another form type of email but it had information pertaining to my car. I originally asked for a Jacksonville, FL pick up but I text Gilbert and asked for a change to Atlanta which he handled immediately (good dude). I uploaded my insurance card that morning and I was done in the portal.
4/8/2019 Monday afternoon - Got an email from Steven Salinda (his title is Remarking / Delivery Advisor Northern California) just stating that he was reaching out to me to say congrats and to also tell me that Jana Park (cc'ed on email) would be my point of contact for confirming all info and she will be scheduling my pick up. I replied to both thanking them and that I would tie up the only loose end I had which was make a final decision on my trade (get it appraised by Carmax).
4/9-4/10 - nothing to report
4/11/2019 Thursday - went to Carmax and got the appraisal done, it was slightly higher so I emailed the appraisal to Jana and told her that I would accept this amount for my trade. She quickly responded that she would update the delivery team and get the correct amount. This was the first time Jana and I had emailed each other. I emailed her later that day and told her that I had a pretty hectic travel schedule coming up and that if she could keep me in the loop that would be great. I have to take a full day off of work to go get the car and I'm traveling a lot coming up. She quickly replied that she would keep me up to date. So far I am sitting here wondering why everyone has been bitching about their communication, it has been fantastic!
4/12/2019 Friday - I receive an unsolicited email from Jana telling me that she is seeing an ETA for my car of 4/17-4/18 and her email says that she will update me next week. I'm super happy about this.
Heard nothing after this until Tuesday 4/16/2019
4/16/2019 Tuesday - Gilbert replied to an email I had sent a few days earlier saying he was just following up and that he had been on vacation (cool - no problem with that at all). He copied Jana and asked Jana to check up on the car since the last thing I had heard was an ETA of 4/17-4/18. He also sent me a little info on the "CPO inspection". ---- No response from Jana to our emails
4/17/2019 Wednesday - I emailed Gilbert a stupid request to see if the SC could change the wheels on the screen to match the ones on the car. The car has 21 gray turbine and the image is base wheels. I told him I knew how dumb this was. He immediately replied that he would handle it. Again, Gilbert has been super solid the whole time!
4/18/2019 Thursday - I emailed Jana again asking for an update. She hasn't replied to me, Gilbert, or my bank since Friday 4/12 after being so responsive. Also, you can't call her, she doesn't answer and her VM has been full. I hope she is ok, I really have no idea why she won't communicate.
So here we are, 12 days after ordering and I have zero idea where the car is. It may still be in Boston or it may be in Atlanta, no one knows and I can't get any more info. I've decided to leave Gilbert alone because I feel like I have bugged the crap out of him and he has been incredible to work with. The problem is he's my sales guy and I need info from my delivery person. I'm hoping Jana will reply to me today with something but it's been almost a week and nothing so I'm not holding my breath.
I will update this later as things happen (or not).
