While Tesla customer service was never going to win any awards, it used to be possible to actually speak to a human being.
I had some teething issues with my Model 3 back in early 2021 and it was never an issue to call - but recently I had an issue with a broken windscreen while far from home and now I'm in the process of sorting out the delivery of my new Model Y and it's impossible to actually speak to anyone.
They only have one phone number for everything and no-one ever answers. They have a call-back option but no-one ever calls back.
It's getting to the stage where the only way to speak to anyone is to actually go to a dealership and ask for help
I had some teething issues with my Model 3 back in early 2021 and it was never an issue to call - but recently I had an issue with a broken windscreen while far from home and now I'm in the process of sorting out the delivery of my new Model Y and it's impossible to actually speak to anyone.
They only have one phone number for everything and no-one ever answers. They have a call-back option but no-one ever calls back.
It's getting to the stage where the only way to speak to anyone is to actually go to a dealership and ask for help