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I have sent of about 9 messages in total to my Tesla Advisor and Tesla Delivery Specialist since I ordered my Model Y on 5/28. I have had responses on less than half of them and from the Delivery Specialist the responses have come 5-7 days form when I sent the email. Furthermore, the emails to the delivery specialist have all come in late at night (past 9pm) on a Friday, 5-7 days after I sent the email. Additionally, the emails I get back ask for the same information I have already provided in previous email!es that took 5 days (and each response asked for the same information that I had already given after the first response!). I am pretty certain I would already be in my Model Y had Tesla responded to my emails, which were causing their online system to loop (asking me to fill out a credit application which I already had and was approved). I received a text saying to prepare for delivery and finish the steps, but I couldn't finish the steps. A phone call to Tesla resolved that problem in seconds, and within hours I was assigned a VIN.
My least email was sent two days ago, I have heard no response again. I think it is insane that a company that requires purchases to be made online, that has 70k of my money, can't hire enough people to respond to what should be rather quick and simple emails. Is it just me, or is Tesla this bad all around with support/emails?
I have learned that calling Tesla seems to be the only way to communicate which doesn't make sense for an 'online company'.
I have learned that calling Tesla seems to be the only way to communicate which doesn't make sense for an 'online company'.
Sounds like the normal fooling around tesla does after you order your car. Get the name and number of someone at their headquarters and call them.I have sent of about 9 messages in total to my Tesla Advisor and Tesla Delivery Specialist since I ordered my Model Y on 5/28. I have had responses on less than half of them and from the Delivery Specialist the responses have come 5-7 days form when I sent the email. Furthermore, the emails to the delivery specialist have all come in late at night (past 9pm) on a Friday, 5-7 days after I sent the email. Additionally, the emails I get back ask for the same information I have already provided in previous email!es that took 5 days (and each response asked for the same information that I had already given after the first response!). I am pretty certain I would already be in my Model Y had Tesla responded to my emails, which were causing their online system to loop (asking me to fill out a credit application which I already had and was approved). I received a text saying to prepare for delivery and finish the steps, but I couldn't finish the steps. A phone call to Tesla resolved that problem in seconds, and within hours I was assigned a VIN.
My least email was sent two days ago, I have heard no response again. I think it is insane that a company that requires purchases to be made online, that has 70k of my money, can't hire enough people to respond to what should be rather quick and simple emails. Is it just me, or is Tesla this bad all around with support/emails?
I have learned that calling Tesla seems to be the only way to communicate which doesn't make sense for an 'online company'.
Took 2 months to the day to get my plates and registration.Sounds like the normal fooling around tesla does after you order your car. Get the name and number of someone at their headquarters and call them.
Pretty much the same here. It’s to the point that I can’t even muster up enough fanboyishness to justify a cybertruck let alone convincing my wife to go through the ordering/delivery experience with Tesla again.I am past the point of justifying with my spouse and have actively started to look at other options because of Tesla’s horrendous customer service. Shame. I really wanted this car. Now I can care less about it
Pretty much.
It's like dating; the closer you get to "delivery" the more likely it is you'll get ghosted.
YOU ARE NOT ALONE See TESLA CUSTOMER EXPERIENCE POLL