Is this a bad PPF job? Please advise what I should do.

[Phantom_im]

Folks,

Apologies for a long post. But I am in distress, need your advise. TIA

I had my Model 3 tinted with Suntek CIR however on the front windshield there was a crease and I took it back, they said they’d replace it and also asked me about the full front PPF. I said yes and mentioned it has to be in one piece. The shop kept it from Tuesday afternoon till Saturday afternoon.

When I went to pickup I was told that they accidentally cracked my front windshield. At this point my mind blanked out, he said their insurance will call me Monday to have it replaced.

Then I noticed gap and cut marks on the PPF on the bumper. The manager said the gap is a normal relief. I couldn’t agree but just paid them and got the car from there. I later took the pictures and sent to him and expressed my disappointment.

I have zero confidence in that shop. I have spent over 2k for a cracked winshield and a crappy PPF job.

How do I get this rectified? What is my recourse?

The store is Custom Car Stereo and Tint in the DFW area. If my DFW friends plan on using thier services for Model 3, please do think twice.

 

[Remonster]

If I were you I would simply ask for a refund. It might not be worth asking for a removal though, just the refund haha. Let someone else more competent do the removal.

If they refuse a refund you might be out $2k, but at that point I'd threaten with a BBB complaint and then follow through if they still don't give you your money back.

And yes, that's a bad job.

 

[JeffK]

I can't even begin to describe how angry I'd be if that's what I got back.

 

[Thomas Edison]

View attachment 339391

This was all I needed to see. That is absolute garbage!

 

[wbhokie]

The evidence is pretty damning... it's like they just tried it a few times and decided to start a company.

I always always look at example work from others, or get referrals when paying for work like that.

This is beyond even a full refund. This is a full refund + damages.

 

[whatthe2]

Ugh that looks aweful. And how do you break a windshield installing tint and ppf? This shop sounds awful. Sorry you have to deal with this.

 

[rdlink]

Yes, that is a horrible job. I am confident that I, as a complete amateur could have done a better job. And I am paying someone to do mine.

 

[ba2002]

It is true that the precut kit has relief seams on the bumper - but oh my. Get your money back if you can. This is brutal.

EDIT: In that first pic, what is the white line? Did they cut your paint?

 

[Gavyne]

Yikes.. I don't think I've seen a worse PPF job and a more incompetent detail shop. Cracking the glass while installing tint & PPF? Wtf.

 

[insaneoctane]

OMG

 

[technoz]

Holy Crap. That is horrible!!

 

[MXWing]

I am sorry.

My worry is they made the car worse off than you can visibly spot.

You need a competent shop to remove the film and tell you what the damage is underneath.

In an ideal world you’d be able to record the removal and prove it happened in the first company’s care but no business would want to get into middle of a dispute with another one.

Your best course of actions is

Level with the owner. Full refund for the ppf and make you whole with any damage found as part of their install. Owner should offer tint for free but that’s not critical as the rest.

When you talk to the owner be very insistent but very nice and hope he is not combative.

Best case, owner can see the big picture and gets it done with no struggle.

If honey doesn’t work, you can bust out the vinegar.

You are going to bring down the wrath of tmc, Reddit, Yelp, BBB and small claims court.

 

[insaneoctane]

Read this thread and see if you can glean any advice .
.
https://rennlist.com/forums/991/945049-xpel-never-again.html

 

[Need]

BTW, the windshield costs about $600 in parts (windshield + sealant + sales tax) then another $350+ to install if if it is done by Tesla. I just had mine replaced. That PPF install is awful. You need to get a full refund after they pay you for your windshield.

 

[NuclearPowered]

Me and wife DIY'd PPF on our 3 with no experience, and while not perfect, it looks a lot better than that. Request a full refund.

 

[GoingVerde]

I would try to get an OEM windshield as Tesla had made it thicker for better sound dampening. I wouldn’t have that confidence in an aftermarket one.

 

[ngogas]

That is bad

 

[peebrayne]

Those pictures make me sad and horrified. Did you sleep with one of the employee's wives or husbands prior to this?

 

[gmtom1]

Wow - that deserves a full refund, damages or settlement for the windshield and social media review postings.

 

[fr100]

That is the worst one I've ever seen.