My first post here and I must begin by saying thank you to everybody who has posted here... very helpful!
I wanted to ask the community if my experience of the ordering process is normal. I placed my order on August 14. The My Tesla page rightly started showing the order status as
Order Pending: "Your Model S will be confirmed on August 21, 2015. Once confirmed, we'll begin sourcing parts and building your Model S."
I have read on these forums and (I believe) while ordering that I could make changes during the first week for free. So, I made all my changes throughout the week. At midnight on August 21, the My Tesla page changed to the following:
Order Pending: "Your Model S will be confirmed on August 28, 2015. Once confirmed, we'll begin sourcing parts and building your Model S."
It simply pushed the order confirmation by a week instead of confirming my order. I have read plenty of posts on these forums where people got their orders confirmed within a week. So, I asked my DS. He says you can make any and all changes during the first week for free but during the second week, you are charged $500 but are still allowed to make changes. After August 28 (in my case) I won't be able to make any changes at all.
Is this new or am I completely ignorant? Is my DS wrong or is he simply giving me 'some explanation' so I won't annoy him for a week? I asked him if there was a way to short cut the process because I was done making changes... not the best words I agree. I should have asked whether there was a way to manually confirm the order and move the process forward. In response he simply said there were many cars waiting to be built ahead of mine and they couldn't short cut the process for me, at which point I knew he had misunderstood my question and decided to stop the email chain.
I wanted to ask the community if my experience of the ordering process is normal. I placed my order on August 14. The My Tesla page rightly started showing the order status as
Order Pending: "Your Model S will be confirmed on August 21, 2015. Once confirmed, we'll begin sourcing parts and building your Model S."
I have read on these forums and (I believe) while ordering that I could make changes during the first week for free. So, I made all my changes throughout the week. At midnight on August 21, the My Tesla page changed to the following:
Order Pending: "Your Model S will be confirmed on August 28, 2015. Once confirmed, we'll begin sourcing parts and building your Model S."
It simply pushed the order confirmation by a week instead of confirming my order. I have read plenty of posts on these forums where people got their orders confirmed within a week. So, I asked my DS. He says you can make any and all changes during the first week for free but during the second week, you are charged $500 but are still allowed to make changes. After August 28 (in my case) I won't be able to make any changes at all.
Is this new or am I completely ignorant? Is my DS wrong or is he simply giving me 'some explanation' so I won't annoy him for a week? I asked him if there was a way to short cut the process because I was done making changes... not the best words I agree. I should have asked whether there was a way to manually confirm the order and move the process forward. In response he simply said there were many cars waiting to be built ahead of mine and they couldn't short cut the process for me, at which point I knew he had misunderstood my question and decided to stop the email chain.