Items found at delivery + 1 week post-delivery

[SteveO332]

Just took delivery on 6/29. Going to go in for service for, D denoting items found at delivery:

1. [D] Chunk of the front bumper cut out on interior fender wall
2. [D] Deep scratch along runner/passenger side
3. [D] Pano roof weather stripping popped up on both sides, delivery specialists wasn't sure if that's normal
4. [D] Re-align hood with front end, misaligned
5. Driver-side, side mirror making loud noise when opening/closing

Going to be without my baby for a week. Looking for some opinions on concerns I had...

1. Should I enable valet mode for the service visit?
2. Should I be concerned about getting my car back in worse condition? Not sure why I have this fear, but it bugs me that they're going to be taking apart the car already.
3. I have no idea where the car is going for the service work, or how they are caring for the car while it's gone.

 

[Macbest]

I find this very disconcerting that they delivered the car like this with all these faults. If I was buying a $20,000 VW I wouldn't expect all of these issues, let alone a $100,000 car! What's worse is the new car pick up experience that I was looking forward to in the next 40 days or so will now be more of a "let's look over this car with a fine tooth comb and even listen ok at areas that should be right already!

 

[Skione65]

Just took delivery on 6/29. Going to go in for service for, D denoting items found at delivery:

1. [D] Chunk of the front bumper cut out on interior fender wall
2. [D] Deep scratch along runner/passenger side
3. [D] Pano roof weather stripping popped up on both sides, delivery specialists wasn't sure if that's normal
4. [D] Re-align hood with front end, misaligned
5. Driver-side, side mirror making loud noise when opening/closing

Going to be without my baby for a week. Looking for some opinions on concerns I had...

1. Should I enable valet mode for the service visit?
2. Should I be concerned about getting my car back in worse condition? Not sure why I have this fear, but it bugs me that they're going to be taking apart the car already.
3. I have no idea where the car is going for the service work, or how they are caring for the car while it's gone.

@SteveO332,

Was this a CPO or New Model?

Ski

 

[SteveO332]

@Skione65 - This was a new model, refresh S P90D.

@Macbest - I thought I was being to critical but then I was like, oh hell no, $130k car this better be in mint condition. Just kept finding small things here and there.

To be honest, my delivery was not like I expected. I didn't even get a big, red bow I see in pictures that I was really looking forward to. Definitely look yours over and if you do find things, be prepared to be without the car for a while.

My stuff is going to involve a body shop, not only do I have to take it to Tesla, they are then going to drive it halfway across the city (I'm in Houston) to one of three body shops (they won't tell me which). I'm halfway leaning on just forgoing the service visit all together for the body items.

 

[javawolfpack]

Are they giving you a loaner while the work is being done? I assume you aren't having to pay out of pocket for them to fix what shouldn't have been issues from the start?

As you are leaving it with Tesla for service, likely enabling Valet mode won't really do much as they could likely disable it in the software. And it might be that the local service center where you are located can't do the exterior repairs but I'm curious that they have to ship your car off somewhere for the repairs and where they would send it (especially if it's a week turn around). Seems more likely they have to wait for the factory to send replacement parts than shipping the car somewhere.

 

[SteveO332]

@javawolfpack - Yes, I'll get a loaner. None of this will cost me anything. I'm leaving it at the Tesla service center and you're right about Valet. That's probably pointless now that I think about it. They will be driving the car off to a body shop and that is very disconcerting. A buddy of mine wouldn't care in the least, but this is my first 100k+ car and I'm quite nervous about other people messing with it.

 

[javawolfpack]

@SteveO332 - my Tesla will be the first time I've spent over 35K on a new vehicle, so I totally appreciate the concern. Honestly, if they are using another party for the work I'd likely put it in Valet mode, it might be meaningless but might also make you feel better

But glad you are getting a loaner and that it's not going to cost anything. Still frustrating that it's an issue. The more time I spend on the forums, the more concerns and excitement I have... seems to come together Hope everything gets resolved quickly!!

 

[Macbest]

Did they say you would be assured a tesla loaner? Here in the Bay Area you often get an ICE

 

[Spidy]

I find this very disconcerting that they delivered the car like this with all these faults. If I was buying a $20,000 VW I wouldn't expect all of these issues, let alone a $100,000 car! What's worse is the new car pick up experience that I was looking forward to in the next 40 days or so will now be more of a "let's look over this car with a fine tooth comb and even listen ok at areas that should be right already!

Just took delivery on 6/29

That already tells the whole story. Typical Tesla end of the quarter delivery. Will only stop if people refuse delivery which nobody seems to do (I mean I get it everyone wants his new car and not wait any longer).

If you get the car in the next 40 days the risk of it having some issues is much lower.

 

[SteveO332]

@javawolfpack - Thanks! Make no mistake, this is one of the most amazing cars I've ever had, and I'm being very picky about everything. You will love your 60D with a passion, and I think that passion fuels the concern for everything being perfect. I hope they pull out the stops for you on delivery (a lot depends on your delivery specialist, mine was kind of an airhead).

I just went out and looked at the hood alignment, piece that's cut from the inside fender wall, and scratch on the side skirt. I washed the car this morning so I'm inspecting it in it's best light. I think that my fear of the car being across Houston for who knows how long, sitting out and uncared for outweighs my pickiness towards those items. You can't honestly tell unless you're really looking for them, and I think I've made peace with them being there.

So I can't blame Tesla on this because they're willing to fix it at their cost, but I wish it didn't have this stuff to begin with. I'd assume any other car manufacturer would go through the same process of repairing it (since dealers are not body shops) anyway.

I will still, however, ask the service center to fix the driver side side-mirror and windshield wipers (forgot to mention this in my original post). The wipers make a loud screeching noise and fail to clean dead-center, near the bottom.

So in summary, I'll probably do the work that can be done at the service center but forgo anything that requires my car be sent elsewhere. I'll save that for (heaven forbid) an accident or fender bender.

 

[SteveO332]

Did they say you would be assured a tesla loaner? Here in the Bay Area you often get an ICE

Yessir, the assured a Model S loaner thankfully.

 

[SteveO332]

Just took delivery on 6/29

That already tells the whole story. Typical Tesla end of the quarter delivery. Will only stop if people refuse delivery which nobody seems to do (I mean I get it everyone wants his new car and not wait any longer).

If you get the car in the next 40 days the risk of it having some issues is much lower.

That makes sense, and I was too enamored by the car to refuse delivery. I probably should have, but then I'm sure I'd be stuck with the same problem as before (send the car off for work, then get a car back with 50+ miles on it I'm sure, living in Houston). I doubt they would of built a brand new car, right?

 

[javawolfpack]

@javawolfpack - Thanks! Make no mistake, this is one of the most amazing cars I've ever had, and I'm being very picky about everything. You will love your 60D with a passion, and I think that passion fuels the concern for everything being perfect. I hope they pull out the stops for you on delivery (a lot depends on your delivery specialist, mine was kind of an airhead).

Thanks!! I'll be picking up at the Fremont Factory and hopefully taking a tour as part of my delivery!! So far my DS seems pretty competent so here's hoping there are no issues. I've read quite a bit about issues w/ the paint having a lot of imperfections and requiring color correction upon delivery. Mind you it could be this is the case with my personal cars up to this point as well... just not something I've cared enough to look that closely at or read about it being an issue before.

 

[javawolfpack]

get a car back with 50+ miles on it I'm sure, living in Houston. I doubt they would of built a brand new car, right?

You should demand they tow your car to get the work done or compensate you for the value lost due to the added mileage for the work. I'm leasing, so I would definitely request that the mileage not be counted towards the lease in writing.

 

[Tampaukfan]

Welcome to Tesla quality... just be cool and nice to your service center they did not build it so all your issues are not their fault.
From my experience the service centers go above and beyond to make sure your car is right.
However Id be annoyed, after this long you would think they the could quality issues were taken car of.

 

[Mickie]

So I can't blame Tesla on this because they're willing to fix it at their cost, but I wish it didn't have this stuff to begin with

Wow, you are one lenient dude. Bet your ass you can blame Tesla, from what you describe, that's unacceptable of a car of this caliber, hell of any brand new car! A deep scratch.. Misaligned hood... Hack job on front bumper?! Etcetera! What, did they have a fitment problem and just bust out the Sawzall? It sounds like your car fell off the delivery truck inbound and the driver did some damage control! Coupled with the lackluster delivery experience and now overall discomfort with having to endure a repair ordeal that is by no fault your own, on a brand new car? And now you're making compromises of just living with the flaws instead of agonizing about some cross-town repairs at mystery locations. Sorry, I'm pissed off for you on this one. If I'd discovered this stuff during delivery, I'd of very likely refused the car while jumping on the phone with corporate and making some pretty hard demands. If discovered post-facto, the same would apply. I'd seriously be asking for a credit along with the repairs needed to make things right, and if they had a problem with that, I'd say to build me another car while sober. Absolutely ridiculous.........

 

[babyjocko]

I'm awaiting delivery of a P90DL in the Atlanta area that is over 30 days since end of production. Meanwhile, other members of TMC have already taken delivery of their cars that were finished production after mine! I don't get it. So, I'm already kinda pissed. And, now I see delivery issues like this. WTF is Tesla thinking? These are $100G+ cars -- top of Tesla's line. I assure you, MB would never deliver any car, especially an AMG that was not in perfect condition.

 

[babyjocko]

BTW, it's been 30+ days, and the tentative delivery date is still two weeks away.

 

[Thomas Allen]

I have to say that my S60 was perfect when I picked it up at the Orlando SC 6 weeks ago, and after 6 weeks of ownership there is nothing that requires any attention by Tesla.

 

[superm1]

Do you have pics that you don't mind sharing. I have a couple of issues on my recent delivery, but I may just be overly critical. I'll probably get them resolved when I get a paint coating/tint done but it was irritating that it wasn't perfect.