Howdy folks! After literally a month of calling three times a week, the dealership selling my top choice roadster in Europe finally attempted extracting the logs. These are the instructions I sent them:
The information is retrieved via a cabin USB port. In the Roadster, it’s under the center console HVAC controls, just above the 12V power socket as shown on the right.
To extract the log file, you’ll need a USB thumb drive. It has to be 50MB to 4 GB, and formatted to FAT32. In the root, there must be a directory named VehicleLogs.
Your instructions look good. FAT16 also works. The TESLA-branded 1GB thumb drive I was given shortly after I got my car in 2008 has worked flawlessly for monthly log dumps since then.
The Alpine unit is not a factor. I have seen some reports here on TMC where the log dump just didn't work and a VMS reboot was required. That requires unplugging the cables attached to the VMS module, which is not an activity I would expect a dealership (not a TESLA Service Center) to be willing to undertake.I followed the instructions and used a brand new FAT32 USB stick.
Unfortunately, nothing happened. I tried with the ignition on and off.
This car has an Alpine headunit with a iphone connector between the seats. I don't know if this is the reason for it to not work.
I confirmed they had a folder named VehicleLogs in the drive.
Any ideas on what might be going on and how to extract the logs?