I'm in a weird situation with my Bay Area service center and my M3. We took it to the service center the start of Feb mainly for the steering wheel buttons not working properly. I had some due bill items relating to paint defects that the service center said they would complete at the same time as well.
I stayed in communication regularly with the service advisor as repairs progressed. I was told very quickly that the steering wheel issues were bizarre and that Tesla techs were unable to figure out what is causing the problem to come up with a fix. Every few days I would be told they are puzzled and need more time with the car, which was fine. At one point he said they were bringing in "Specialist" to look at the car over a weekend and hopefully they would have a fix, but this was a problem they have only seen on a few Model 3's, so it is very bizarre.
I start to get very concerned because the car at this point has been parked with "0" miles and the battery empty and not plugged in for about a week now. I reach out to the advisor and ask about the battery and he says the techs need the car to be empty because they are doing special tests on the system. I start to get confused because leaving the battery empty is a big no no, with many warnings all over the manual.
March rolls around and the original service advisor said that he is leaving Tesla so he is handing me off to someone else. About a week later I'm told the car is ready to be picked up by the new service advisor. I check in before driving to the service center to be sure everything has been addressed and am told by the new advisor that they fixed the paint issues on the car. I ask about the steering wheel issues and the outcome of all the specialist testing etc (the main reason why I brought the car in). I was told that there is no history of any work being done on the car besides paint issues at a body shop and that their records show that the car has been at the body shop the entire time for the bodywork.
Confused, I send all the copies of communication with the previous SA to the current one, along with screenshots of the app showing my car with an empty battery. I was told to wait for a call back from a manager... so I am sitting around furious in a holding pattern. I have so many negative feelings going on right now. Was the previous SA lying to me the whole time? If so, why? What the heck has my car been doing the last month+
Further... they battery was drained empty for over a week. This is something that I would NEVER do as a Tesla owner, who knows what damage this caused down the road. In my mind I don't want this car because of issues down the road, so what sort of recourse do I have?
I stayed in communication regularly with the service advisor as repairs progressed. I was told very quickly that the steering wheel issues were bizarre and that Tesla techs were unable to figure out what is causing the problem to come up with a fix. Every few days I would be told they are puzzled and need more time with the car, which was fine. At one point he said they were bringing in "Specialist" to look at the car over a weekend and hopefully they would have a fix, but this was a problem they have only seen on a few Model 3's, so it is very bizarre.
I start to get very concerned because the car at this point has been parked with "0" miles and the battery empty and not plugged in for about a week now. I reach out to the advisor and ask about the battery and he says the techs need the car to be empty because they are doing special tests on the system. I start to get confused because leaving the battery empty is a big no no, with many warnings all over the manual.
March rolls around and the original service advisor said that he is leaving Tesla so he is handing me off to someone else. About a week later I'm told the car is ready to be picked up by the new service advisor. I check in before driving to the service center to be sure everything has been addressed and am told by the new advisor that they fixed the paint issues on the car. I ask about the steering wheel issues and the outcome of all the specialist testing etc (the main reason why I brought the car in). I was told that there is no history of any work being done on the car besides paint issues at a body shop and that their records show that the car has been at the body shop the entire time for the bodywork.
Confused, I send all the copies of communication with the previous SA to the current one, along with screenshots of the app showing my car with an empty battery. I was told to wait for a call back from a manager... so I am sitting around furious in a holding pattern. I have so many negative feelings going on right now. Was the previous SA lying to me the whole time? If so, why? What the heck has my car been doing the last month+
Further... they battery was drained empty for over a week. This is something that I would NEVER do as a Tesla owner, who knows what damage this caused down the road. In my mind I don't want this car because of issues down the road, so what sort of recourse do I have?
