The whole process really is absurd and non-consumer friendly. I am currently in post-VIN, pre-delivery date limbo. As it turns out, the extended August delivery date for my white interior may not have been accurate all along, and by switching to the black interior I did not prefer, I may not actually save any time in terms of getting the car. I realize I made a judgment call in switching, but it's hard to think of all the unnecessary hand-wringing that I and many of you have gone through in this. 99% of the customer dissatisfaction could be solved by simply being more transparent and communicative about issues and schedules, and having a reliable way to contact someone who can provide real help. I feel like I get better service from my butcher in buying $10 in hamburger meat than I have gotten trying to buy this $50k car!