Must be nice.
They (Raleigh) just cancelled on me for a third time a couple minutes ago, once again day before the actual appointment.
This time they claim they have now ordered one "specifically for my car" and they'd reach out when it arrived so no need to put in a new appointment.
Sure would've been nice if they'd done that the first 3 times I scheduled this service going back over 3 months now.
And I'm...let's say pretty dubious...that they're going to actually order one and reach out to me when it arrives either.
Quick follow-up.
After nearly 4 months, 3 cancelled appointments, and any number of excuses and lies, Tesla finally managed to keep an appointment for the FSD computer install.
(Mind you- a month after I had being told last time they'd ordered one "specifically for my car and we will call you as soon as it comes in" I had heard 0 from Tesla- so I just scheduled appointment #4 for today- and they didn't cancel this time... never said a word about the repeated previous brush offs or lies, or "oh yeah, the one we ordered JUST FOR YOU came in!', etc).
So anyway, last night they confirmed the appointment- and told me sorry no loaners so make sure you figure out your own transportation since our lobby isn't open to wait in either.
Only when I pointed out to them their own automated appointment emails states THEY will arrange transportation options did they finally at least offer uber credit.
So anyway- dropped car off around 11, left keycard- used link given night before to check in... they call me, say ok good to go, just leave the car, let it lock, you'll get your uber credit in a few minutes and we'll let you know when done. Great.
Took them about 5 hours.... once I got back there it took about 10 minutes for the cameras to recalibrate.
I kept my lifetime odometer stuff, but lost my phone/contacts stuff so had to re-pair... also lost my homelink so had to reprogram... and lost my wifi so had to re-add... now waiting on new maps to download and eventually new firmware.
Oh- and I realized when I got home they didn't leave the keycard back in the car...so they still have it.
I texted them back as soon as I noticed to ask about it- never got any reply.
2017->2018 Tesla about doubled their fleet size... and increased service centers about 15%.
18->19 Tesla increased fleet size roughly another 75%...and increased service centers about 15%.
19->20 Tesla plans to increase fleet size roughly another 50%... and will probably maybe increase service centers about 15%.
That is simply not sustainable (not even with mobile fleet size bumps)
Awesome car. Garbage customer service.