I live in Des Moines as well and have been having issues with the SA at Urbandale not responding for a few days after a text and giving misinformation about the J1772 adapter. She stated she is new so I feel like she is overwhelmed over there and not quite tenured enough to handle the shop by herself. Not making excuses as I’m super frustrated with the service as well but I wanted to let you know she is slow across the board not just on your order haha.I got my VIN last week with an EDD of this week. Since I live in Iowa, and we still have the no-direct-sales law, I had to pay in full before it could cross the border and be delivered to the Des Moines service center. I did that right away. I reached out to the SA last Friday and asked if they had an idea of when it might be available. They said it looked like arrival would be Monday and they'd reach out shortly after to schedule the delivery. That was the last I've heard anything. I sent a message yesterday and asked if they had any update. Haven't heard back yet. I'm not someone who gets too worked up over things like this, but it would be nice for some type of communication.