mjwh
Member
I will be the voice of moderation on this... lol...Almost all buy side complaints. They want the car and title so they move when buying. My buddy sold them a 4Runner last week and car is picked up and check is in his hands.
I sold to Vroom and their offer was crazy high.
In the end, they took my car and gave me the money promised.
But you CAN expect some added leg work required.
It took nearly two weeks to get the pickup scheduled because they "were busy" and couldn't call the bank to get the payoff letter. So I offered to do it for them to expedite the process.
They then contracted the pickup to RPM Logistics who then subcontracted it to a "guy with a truck" (GWAT).
The GWAT didn't follow Vrooms instructions and refused to provide a BOL on pickup stating that it would be sent by RPM by the end of the day... It wasn't.
Vroom then refused to release payment initially because there was no BOL. It took 4 days of back and forth between Vroom, RPM, and GWAT to get it all sorted out, and then processing time for the check and ACH...
Like I said, in the end it all worked out... but the whole process took nearly a month and required a lot of work on my end.