Posting for the first time as this rollercoaster of patience is winding down.
M3P, Red/Black, no FSD
OD: 1/25/22
EDD1: March 2022
EDD2 (1/30): April 25 - May 25
EDD3 (2/1): Mar 7 - Mar 25
EDD4 (2/18): Feb 25 - Mar 25
(2/20): Trade in text
EDD5 (2/22): Mar 7 - Mar 17
(2/23): VIN Assigned
I immediately secured insurance and uploaded insurance info. I called Tesla around 6PM my time to see if there was anything else needed, they said no. I asked if I can secure a pickup date. Surprisingly he said yes and locked me in.
Dealt with Zach at the Mt Kisco store for the final stretch. I had a couple of hiccups with my insurance that Zach straightened out for me right away. Zach was very sympathetic and understanding of my crippling anxiety. He patiently stayed on the phone while I got things straightened out with my insurance company. He truly went above and beyond. He is an amazing human being, and was genuinely happy for me and my family when we got the car. He hugged me and told me he’d always be there for me any time I needed him. Other SA‘s didn’t answer, gave me the cold shoulder, acted annoyed when I called. Zach was not only prompt and and accommodating, he made sure I was comfortable and at ease every step of the way. I hope people at Tesla see this. Zach at Mt. Kisco is the reason I ordered a Model Y for my wife today. i was going to try another brand since other SA’s left a bad taste in my mouth. Zach earned Tesla another sale, and kept me in the Tesla family. He truly loves and believes in the company. But, more importantly, he really loves his relationships with his customers. As a business owner In the automotive repair world, I can’t stress enough how important customer service and communication is. I’d do anything to have a crew of guys like him working for me. Tesla needs to recognize people like Zach, and do whatever it takes to keep him happy. I’ll be sure to get Zach the recognition he deserves. If you’re picking up a vehicle from the Mt. Kisco location, ASK ZACH!!!
Picked her up Tuesday March 8, 2022
Mt Kisco, NY
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