Model S Delivery Dates and Sequencing

[badpenny]

Garry753,

I just got this from my product specialist:

"Good news! Your payment is in and your car left 12/14 at 8pm. You should get a call 48 hours before the car is supposed to arrive. It usually takes 5-7 days to get to TX from Fremont but may be longer depending on where the truck is stopping before hand."

I am in New Braunfels, so maybe our cars are on the same truck. I am almost letting myself get excited now.

 

[twisti]

Just signed our paperwork at the factory (including tour plus meet-and-greet with Elon and photo him handing over a key). VIN is 2863.

 

[PureAmps]

I was told by my PS today that the last factory pickup events for 2012 are this weekend (12/22-12/23) They will resume in January, but they said that my car will be delivered via transport between 12/27 and 12/29, and I would not have the option to pick it up even though I live in Fremont. They said I could take the factory tour any time after 12/31.

This is not what I've been told. I was told they will be available every day from now until New Years. Though, I went ahead and confirmed a pickup this Saturday just in case.

You might want to check with them again. All evidence indicates they are trying to deliver as many cars as possible before year's end. I can't imagine they are taking the week off between Christmas and New Year's.

 

[madeleine]

Just signed our paperwork at the factory (including tour plus meet-and-greet with Elon and photo him handing over a key). VIN is 2863.

You got to meet Mr. Musk!? How'd you arrange that?

 

[Princeton96]

Got my VIN last night! 2808. Hope to get a factory pick up date soon. Interesting about the possibility that this weekend is the last factory pickup window. Will post any details I get on that.

 

[twisti]

You got to meet Mr. Musk!? How'd you arrange that?

It was part of the tour. There were two time slots yesterday where you could shake his hand. I think it was an incentive to give them money without getting a car ;-)

 

[rcc]

They're pushing as hard as they to deliver as many cars as they can before the end of the year. There's no way they're taking an entire week off.

And yes, I got to meet Elon on the factory tour, too. And George and JB. Awesome!

Have to say too that everyone was really nice. And a big thank you to my DS (John Scalmanini) for setting it up! Never thought I'd ever get to meet Elon, George or JB!

 

[MaturinNYC]

I feel your pain - i am thinking that it's our location that is hindering delivery more than our res# or config; i'm across the river from you in Rockland, #5652, similar config and same schedule.

 

[Todd Burch]

Yes, it's beginning to feel like everyone within a state or two of California is getting their cars regardless of reservation number, and the rest of us suckers are forced to wait. <Pouty childish voice>Not fair.</Pouty childish voice>

 

[ckessel]

Talked with a few different folks as I've been working through the process of getting a VIN, paperwork, etc. They all sound exhausted. Upbeat, happy Tesla is shipping I think, but just worn out. As much as I want everyone (including me) to get their cars, now that Tesla has hit their critical 20k/year run rate, my sympathies lean towards them all getting some real time off around the holidays to recharge as I think that's healthier in the long term.

 

[gaswalla]

P4201, VIN 2443 - delivered Monday 12/17: great car! Everything positive has been mentioned many times, and it's all true.
My rear hatch lacks power, my navigation doesn't work, dome lights have a life of their own, GPS keeps getting locked up, picture of car on the screen is red but my car is black: Delivery Specialist couldn't figure out why.. I just realized that they loaded the non-tech software on my tech-optioned car.. really lame... called in to TESLA this morning - this will be a check of their customer service and "service recovery" - will post follow up as it happens.

Yes, the Tesla folks are worn out: all the folks talking and complaining about all the deliveries they have to do and all cars that are being sent to them (daily deliveries).. it's great as long as quality control is intact... Well, let's see how well they recover from this owner's delivery experience thus far.

 

[efxjim]

Vin 2568 window 15-31
Scheduled pickup in Fremont 9am Sat 22nd:biggrin:

 

[bbmertz]

P4909 just received VIN 2570. Still targeting delivery between 12/28-12/31 in LA, however Tesla requested that it be direct shipped to my home by a third-party carrier instead of the originally scheduled pickup at the Santa Monica service center in order to ensure delivery by year end. I was informed that I will receive an email with some basic vehicle instructions followed by an instructional video, with personalized followup from a Delivery Specialist to be scheduled at a later date.

The only item to be listed on the due bill will be the parcel shelf, so apparently the front mats, visors and cubby shelf installed in the car are the final versions. I am also likely to trade-in my 2011 535i with AutoNation since the offer was surprisingly comparable to Carmax, but Tesla is still figuring out the logistics since my current car would not be picked up by the third-party shipper. More details to follow...

 

[driver_EV]

I bet ours are on the same truck.

OK, I got an email indicating my car is on a truck and rolling!
Quite a relief!
At least it is on the way now, and I have an estimate of roughly middle of next week.
Drive carefully!

 

[Matahari]

First Post - Received a call yesterday that my car is about 7 days from completion. Will most likely be delivered to my home between 12/29 and 12/31.

P6690, VIN2948 Standard Pearl White, 85kWh, Black Leather, Sound, Tech, Air, 19"

 

[adurstewitz]

Yes, it's beginning to feel like everyone within a state or two of California is getting their cars regardless of reservation number, and the rest of us suckers are forced to wait. <Pouty childish voice>Not fair.</Pouty childish voice>

Talked to a rep today that said they were trying to push out lots of the CA cars because they have a tax break that is about to expire. Even with that info I was told my car, VIN 3062, would be delivered to NC 'very, very near the 31st'.

 

[Todd Burch]

OK, I got an email indicating my car is on a truck and rolling!
Quite a relief!
At least it is on the way now, and I have an estimate of roughly middle of next week.
Drive carefully!

Looks like you beat me.

I called again today. Despite being promised that my car would be on a truck no later than this afternoon, it's still not going anywhere. It's been sitting there, complete and waiting for a truck for almost a week now. Received more incorrect information from Tesla. I'm tired of calling. My delivery window ends in 2 days.

Part of the problem is that the Inside Delivery team is in Deer Creek. The factory, last I checked, is in Fremont. Therefore, the ID team doesn't have visibility on cars. Crazy.

I am really upset with Tesla. Delivering cars in the P6000-P8000 range is just a complete shot in the face--Tesla has shown that they don't give a squat about reservation numbers. California deliveries have preference, regardless of reservation date? That's BS. It's like watching people cut you in line when you've been standing there a year longer. Completely disrespectful. I don't care about quarterly numbers or the current price of stock. That stuff's just temporary. To treat your customers this way is just terrible.

I used to be a huge Tesla cheerleader. Almost all of that enthusiasm is gone. It's hard to believe that they've so completely botched this delivery stuff. They certainly had plenty of time to prepare.

Sorry to be bitching, but this is just so damn frustrating. :cursing:

I'm sure it will (mostly) disappear when the car comes, but Tesla is *definitely* getting off on the wrong foot with me.

 

[ckessel]

Tesla had called Sunday and said I'd get paperwork Monday. No paperwork Monday. Or Tuesday. Called Wednesday morning and talked to an inside delivery guy and he said he'd "give it a nudge". Which worked, I now have my paperwork signed and back to Tesla who signed. Now waiting for a call. My bank is ready to disburse funds having been given the updated paperwork so I need to talk to them tomorrow.

On one hand, it's good to have made it to the next steps. On the other, the nudge seems ultimately counter productive. It takes time for them to field the call and push mine forward, time that could be spent working through all the paperwork. Things aren't ever going to slow down from here on out for Tesla and the process they have clearly doesn't run very smoothly.

Like Todd, my enthusiasm has turned jaded. More sad than upset in my case. I mostly just want to get it done at this point and pray my car doesn't have the gremlins that came with gaswalla's.

 

[dsm363]

Sorry to be bitching, but this is just so damn frustrating. :cursing:

I'm sure it will (mostly) disappear when the car comes, but Tesla is *definitely* getting off on the wrong foot with me.

You have every right to be upset and almost anyone would be with such a large discrepancy in sequence number and car delivered. I understand some of the batching and local deliveries but every attempt should have been made to get people their car under a certain number (2,500 sequence number as a made up example) and then work up from there. Sounds like it's just a matter of getting the car onto a truck so at least it is not sitting in limbo in the factory but doesn't make it any better since you don't have the car yet of course. Hope they pull through by next week for you.

 

[adurstewitz]

Anyone have a sense of the average time it's taking from VIN to 'on the truck'? I received my VIN two days ago and am still pessimistic about car getting loaded onto a truck in the next 12 days.