Model S Delivery Dates and Sequencing

[TheAustin]

After a couple of weeks of "Your car is in transit," I found out on Boxing Day that my car (P2009/VIN1929) came into the NY Service Center the day before...Happy Christmas to them, not me! Because of Christmas craziness I didn't finalize my financing until today. We ended up going with Bank of America, 3%/60 months, 90% of the purchase price, and it was super easy, only took a couple of hours and they have a check coming to us via FedEx for Saturday delivery.

I've been in touch with the NY Service Center, and they have been very responsive, answering my calls right away and getting me whatever info I needed. They could have delivered my car tomorrow, but it's supposed to snow/rain, so I pushed it off for Sunday morning (12/30!). When I asked when I would get confirmation that the date & time I requested would actually happen, my delivery specialist said "We just confirmed it: I'll see you at 10am on Sunday morning."

Sunday's forecast: 33 degrees, bright and sunny, cool and clear. 100% chance of ecstasy

For those interested in such things, it's a 85KwH Performance, Blue with Grey interior and matte Obeche, 21" silver wheels, pano, tech, air, sound, etc. FYI, I have heard about several people receiving their cars with temporary 19" wheels because the 21's we back-ordered...I actually need to get a set of 19" all season wheels to deal with NY winters anyway, so I was actually hoping that was the case with mine...But sadly not, my DS conformed that the 21" are on the car.

 

[dsmith2189]

I'm having something of a similar issue with a delivery hub. I was under the strong impression that the truck would leave the factory and would, at some point, drop the car off to me at my selected delivery location. So when they told me the car left Fremont yesterday (a 9 hour drive away) so I assumed I should see the car sometime this weekend. Then, today, I get an email containing the link to the video walk-through. At the bottom of that email it says my car should be deliverd sometime between 1/4 and 1/8. I replied to the email asking for clarification and asking why it would take so long. The reply I got indicated that the car would go to a NW delivery hub first. Now I'm really confused. I've asked a couple of folks for more clarity and will report back when I know more.


*update* I'm being told that Tesla has recently begun sending cars to regional delivery hubs in order to better facilitate deliveries. My assumption is that it will help Tesla when they only have one or two cars going to a specific region/town. They could collect cars and wait for a full car carrier.

Either way, it seems as though my excitement about getting my car this weekend was premature.

It may be time for Tesla to open the Rail line at the factory if they are going to use the hub model for future deliveries.

 

[MarkR]

Now that the end-of-quarter push for deliveries is pretty much over, I hope that TM reconsiders their strategies regarding delivery priorities, delivery methods, and communication with reservation holders.

Early adopters with 40 and 60kWh batteries should get there cars - soon. They supported the company with their dollars, their faith, and their enthusiasm. They have been rewarded by seeing people waiting a few months get their cars while being virtually ignored. I understand the financial/stock price argument for the early delivery of the most expensive cars, but I think that fairness and ethics trump that position.

Tesla has pulled together an awesome team of engineers, designers, and production specialists. I hope they now find similarly qualified professionals with expertise in delivery logistics and communications. My car is supposed to be delivered in about two hours, but the array of delivery windows that I've received since October 2009 has me skeptical.

Maybe transit hubs and use of the factory's rail link make sense to expedite delivery - hope they get this right pretty soon. The mixed messages from Tesla ever-friendly staff have been a huge source of frustration to thousands of Tesla fans.

I've been told that TM is working on software that will allow reservation holders to track their cars throughout the build and delivery. Valid information on the TM website would be nice - right now "My Garage" tells me that the factory is building my Model S. Yesterday, the outside DS asked me if I'd received any registration paperwork. Shouldn't he know if this was sent? I was earlier told that Arizona was a state with restrictive dealers laws so I would not have a DS on the day of delivery. Don't get me wrong - I'm glad he'll be there, but its just one more communication oddity. Fingers still crossed.

 

[finout]

I think you are right. It certainly took away from the car's headroom. I did not get a picture. I just made my final call then and there that we didn't want the pano roof.

 

[lolachampcar]

MarkR,
So you are getting your car and now you want Tesla to switch back to the original order of delivery and leave the rest of us with 15th-31st delivery dates hanging. That is very thoughtful of you
All kidding aside, I'm not sure what will happen but, like everyone else that is waiting, I'd like to get a car.

 

[gg_got_a_tesla]

MarkR, thanks much for your support! Count me as one such 'victim' who's lost much of that early enthusiasm; I'll enjoy the car when it finally arrives but, needless to say, I'm well over the Tesla advocate phase.

I just hope that their service department fares better (it looks like I'll be seeing a lot of them!) and keeps up their good reputation that Roadster owners have talked about.

 

[adurstewitz]

Just found out that my car has completed assembly and is in burn-in. Since I've completed payment and all contracts they should be able to load it on a truck tomorrow! Fingers crossed.

 

[PeterW]

Just found out that my car has completed assembly and is in burn-in. Since I've completed payment and all contracts they should be able to load it on a truck tomorrow! Fingers crossed.

Cool, just 2,680 miles to go. According to google maps :smile:

 

[Lyon]

Interesting news for folks in Oregon and Washington. Apparently the union that runs the UPS shipping hub in North Portland has shut the thing down until 1/2/13. They're not letting any trucks out to deliver cars.

What Tesla is doing is mobilizing all the Washington ans Oregon Delivery Specalists and sending them to the hub to remove cars one by one and take them to the Portland service center and then arrange for delivery from there. Each car they pull out requires them to execute some special release paperwork and there is no way they can control the order the cars come out in. It's purely the order the cars went in.

So, if you're in Oregon and Washington and thinking you're getting your car this weekend and haven't heard from someone yet, that's why.

 

[Todd Burch]

Interesting news for folks in Oregon and Washington. Apparently the union that runs the UPS shipping hub in North Portland has shut the thing down until 1/2/13. They're not letting any trucks out to deliver cars.

What Tesla is doing is mobilizing all the Washington ans Oregon Delivery Specalists and sending them to the hub to remove cars one by one and take them to the Portland service center and then arrange for delivery from there. Each car they pull out requires them to execute some special release paperwork and there is no way they can control the order the cars come out in. It's purely the order the cars went in.

So, if you're in Oregon and Washington and thinking you're getting your car this weekend and haven't heard from someone yet, that's why.

Yikes...bad news for you guys--sorry to hear that!

Update for P1577: My car is actually getting detailed at the New Jersey logistics facility (a space Tesla has contracted out from UPS) and should be ready for delivery either tomorrow or Monday. Haven't heard from driver yet. Fingers crossed. Hopefully they're going to charge it up full while there.

 

[dlmorgan999]

Interesting news for folks in Oregon and Washington. Apparently the union that runs the UPS shipping hub in North Portland has shut the thing down until 1/2/13. They're not letting any trucks out to deliver cars.

What Tesla is doing is mobilizing all the Washington ans Oregon Delivery Specalists and sending them to the hub to remove cars one by one and take them to the Portland service center and then arrange for delivery from there. Each car they pull out requires them to execute some special release paperwork and there is no way they can control the order the cars come out in. It's purely the order the cars went in.

So, if you're in Oregon and Washington and thinking you're getting your car this weekend and haven't heard from someone yet, that's why.

Very interesting - thanks for posting. Just before I saw this post, I talked to my DS. He said my car arrived in Portland yesterday, but that there was some kind of a hold on the car and he didn't understand why and sounded puzzled. I guess this explains it. I'll try to be patient.

 

[bbmertz]

P4909 just finalized paperwork today with funds to be wired on Monday, 12/31, in order to be considered a 2012 sale for tax purposes (cutting it as close as possible to year end). VIN 2570 will be direct-shipped to my home in LA with delivery sometime between 1/1-1/5. My DS mentioned that Tesla just implemented a new tracking system so they will be better able to track the location of my car during shipping to keep me updated on its progress. I'm still unclear when/how AutoNation will pickup my trade-in which was netted from my purchase price.

In addition, Tesla just sent me an email offering to schedule a 60-90 minute telephone or videoconference to walk me through the features of my car as well as a link to a password-protected instructional video (which will be publicly available in the future). I just had an electrician install a 14-50 NEMA outlet in my garage today (PM me if you want a referral to a reasonable/experienced electrician in the Ventura County / San Fernando Valley area), so all I need now is my car... Happy New Year!

 

[Lyon]

Very interesting - thanks for posting. Just before I saw this post, I talked to my DS. He said my car arrived in Portland yesterday, but that there was some kind of a hold on the car and he didn't understand why and sounded puzzled. I guess this explains it. I'll try to be patient.

Sounds like our cars were on the same truck into Portland. It kind of pisses me off as the truck drove within a mile of my house on its way to Portland.

 

[Al309]

Congrats! When did your truck leave? Do you know where else he was headed? (Trying to find out if that's my truck!)

- - - Updated - - -



Sorry to hear that Mark...hopefully they find it soon! (Maybe the truck driver will call out of the blue when you least expect it!)

Isn't it frustrating seeing people with reservation numbers many thousands higher than yours driving around in their cars? I've been grumbling about it a lot here lately--it's ruffled many feathers--although I'm happy for the owners!

Not clear, Todd. There was some confusion as to whether it actually was on the truck, where the truck was headed, etc. The original delivery interval was Dec. 22-Jan. 5. On the 19th or 20th I was told it be coming over the weekend or maybe right after Xmas. On the 21st, the Delivery Experience guy called and confirmed the 26th, which is when it finally arrived.

 

[MarkR]

Update for P1577: My car is actually getting detailed at the New Jersey logistics facility (a space Tesla has contracted out from UPS) and should be ready for delivery either tomorrow or Monday. Haven't heard from driver yet. Fingers crossed. Hopefully they're going to charge it up full while there.

My car finally arrived! I feel relieved, excited, and a bit numb.

As a direct delivery, I hadn't expected a Delivery Specialist, but due to a paperwork error, TM was unable to mail my registration material, so Chris delivered them personally and spent quite a while reviewing the car. It's beautiful

 

[walla2]

It's beautiful

I agree wholeheartedly. The 19's look great as does the super dark blue.

Off topic, has anyone else noticed that over 50% of Model S owners have concrete tile roofs on our houses?

On topic, congrats.

 

[nrcooled]

I got a call earlier today from my Product Specialist and she told me that my car is nearly complete. I have signed the final purchase agreement and returned it already. I will be sending off the money on Monday so I'm hoping that this will be sufficient to get this process done for 2012 and I can get the tax credit.

Fingers crossed I may see my car a bit earlier than expected. I can't wait to join the throngs of happy Model S drivers.

 

[dsmith2189]

P4909 just finalized paperwork today with funds to be wired on Monday, 12/31, in order to be considered a 2012 sale for tax purposes (cutting it as close as possible to year end). VIN 2570 will be direct-shipped to my home in LA with delivery sometime between 1/1-1/5. My DS mentioned that Tesla just implemented a new tracking system so they will be better able to track the location of my car during shipping to keep me updated on its progress. I'm still unclear when/how AutoNation will pickup my trade-in which was netted from my purchase price.

In addition, Tesla just sent me an email offering to schedule a 60-90 minute telephone or videoconference to walk me through the features of my car as well as a link to a password-protected instructional video (which will be publicly available in the future). I just had an electrician install a 14-50 NEMA outlet in my garage today (PM me if you want a referral to a reasonable/experienced electrician in the Ventura County / San Fernando Valley area), so all I need now is my car... Happy New Year!

Lucky you, Just 6 days from payment to delivery... and you get a video. they verified my payment on Dec 18th and my car won't be leaving Oakland until at least Jan 3. then another week to get to me. No video to watch while I am waiting. (and your VIN is over 1000 higher than mine.)

 

[HFh]

Just got VIN 3260! It will not count for 2012 even if I pay by 12/31, though....

 

[David-El]

Just got VIN 3260! It will not count for 2012 even if I pay by 12/31, though....

Why not?