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Model S Delivery Hold Week of July 19 2021
- Thread starter Jameslook
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- delivery hold Model S
Proppilot
Member
This is my first Tesla however Aqqle schooled me for decades on how to be patient with a horrible company that makes great products that they let you (own) so I am waiting patiently in a vacuum anticipating the magic call at some point. Portal went from blank to August a week ago and I thought I was born again
Unfortunately I couldn’t agree more based on this experience and I’ve referred them to a good friend who now owns one. TBH, my biggest concern now is the lack of transparency around this issue. No one I’ve spoken to was willing (or able) to explain what was going on however I just spoke to my delivery contact and one confirmed it’s a firmware issue. Hopefully they fix it soon and don’t string us along for weeks
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Electric Magic
Member
I stopped by at my SC earlier today to check if my car had arrived (my SA had said it may arrive a day early, viz., today). Was able to find out that it is in PA and should arrive tomorrow. My next question was regarding the hold-up on deliveries that I have heard others speak of. Nobody in the SC had any idea about these software OR firmware issues!! The extent of communication gap even within Tesla is mind boggling…
That's good to hear that they were able to confirm it's a firmware issue. There was an update last night, so maybe they're just waiting for them to roll out to all being held, so hopefully that means we'll get our cars tomorrow! (I guess I haven't learned my lesson...)Unfortunately I couldn’t agree more based on this experience and I’ve referred them to a good friend who now owns one. TBH, my biggest concern now is the lack of transparency around this issue. No one I’ve spoken to was willing (or able) to explain what was going on however I just spoke to my delivery contact and one confirmed it’s a firmware issue. Hopefully they fix it soon and don’t string us along for weeks
So I stopped by the SC this afternoon and the only thing I was able to confirmed was that my car was inside the building (and not outside) lol Asking about the hold, he said they still had no idea but guessing it's a software issue; otherwise, they would be ordering parts.
So yeah not much of an update as expected...
MissBiscuit
Member
Delivery Center texted to say no update/no delivery appointment yet... They said last Friday that they hoped to have info by today so that's not great but at least they're proactively reaching out...
derevan007
LR (1/30) RN11444 Red/Blk|FSD|21| July 24 | VIN436
Keep in mind that your SA has nothing to do with deliveries, so unlikely they know what's going on. You need to speak to someone in delivery operations. When you call, there is a menu option for that (I think it's option 4 if I recall correctly; don't choose the option for Sales).
RandomPlanet
Member
Jabbahop
Member
It is unfortunate that they won’t communicate to customers - especially those of you have that cars waiting for delivery. Maybe if a financial analyst starts questioning quarterly delivery numbers, they will respond publically.
SailorDave
Member
i feel they were good at communicating to me. I got a text and a phone call and he said he would reach out when they had resolved the issue. While he did not know the specifics on the issue the service manager shared what he knew.
RandomPlanet
Member
Not Yet. Going to Contact Delivery team this morning.... I too am supposed to travel...
My delivery rep said that if i'm out of town when the car delivery is scheduled, they will accept any time that works for me once the hold is released. Unless you plan to drive the new car on you trip, you should be fine to schedule the delivery on your return.
SailorDave
Member
I heard the same thing as I am out for 2 weeks starting next week. They said they would drop it at my house and even put it in the garage for me. I am in Texas so I already have paid for it so that may be why they can just drop it off.
mrprometheus
Member
Red Plaid S for NY area scheduled for 7/17. We were called late 7/16 to be told that car is delayed in transit. This morphed over the weekend to car is scheduled to arrive 7/19 but will be put on hold until HQ releases details on how to perform recently mandated "in-depth quality inspections". As of an hour ago today (7/21) our rep has no details from HQ on how to proceed. They stated "All Model S are experiencing these holds". I am sad for the delays but somewhat glad to have found this thread as the lack of details had me worrying our car was damaged in transport and the fix on new model was still unknown. Appears that is unlikely and we are part of whatever broader hold is in place.
Hurry up and wait time..
Hurry up and wait time..
Blakesplay
Member
Throwing my name in the hat as affected by this. Looks like they won't even ship my car until they figure this out. SA seems to be in the dark and is confident the delivery date of August 3rd is accurate despite it slipping from an initial date of July 16th.
Hope you all get your cars soon!
Hope you all get your cars soon!
August 3?!?! Damn, that's a long time, I was hoping something by the end of the week
Blakesplay
Member
Well it's worse for me as they have to ship it across the country after they've fixed the problem with it. Yours is at the delivery center (you lucky man) so as soon as they fix it it's yours.August 3?!?! Damn, that's a long time, I was hoping something by the end of the week
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