Just had an email from the person coordinating the HPWC shipment. Evidently Tesla is no longer recommending SolarCity for HPWC installs but will instead send you to an electrical contractor. I hit the SolarCity "request a consult" button on my dashboard long ago but never heard from anyone. The mention of SolarCity is now gone and has been replaced by the "call an electrician" notice.
I originally thought the order process was great since there was an end-to-end commitment to the customer by Elon's combined enterprise. Not so. And the process just became more complicated.
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You are far better off with a local electrician. Cheaper, faster, etc. Solar city was overpriced and has other priorities.