Monday 12/21/15; our Sig X #0023x arrived at the delivery center, Tuesday 12/22/15; upon calling for status I was asked "are you available this evening around 7:00pm if the vehicle is ready?". A very exciting call and one that unfortunately prompted me to get the kids excited about a holiday road trip. Later that evening I was told that the delivery wouldn't occur, there was a mirror problem and we would know more the next day. Wednesday 12/23/15 4:11pm; no word yet so I text the DS and receive a response "It's actually down in the back of our service center being worked on by 2 of our technicians. I wouldn't be able to unveil it just yet, but we are making progress. It's not looking like it'll be ready this evening but we may be able to have you come down tomorrow morning. I'll give you a call when I'm certain". 6:30pm; I call the DS and am told that the roof glass is bowed and the car won't be ready, I tell them I want to come see the car. Thursday 12/24/15; I visit the service center to look at the vehicle, the roof glass is indeed bowed in 2 locations, since the weather strip seems unaffected I ask if we can take delivery of the vehicle with a due bill so the kids can have their road trip. Service notes the glove box will also not open and that only a regional manager could approve the delivery. I email the regional manager requesting delivery. Saturday 12/26/15; I speak with the manager who states the rear seat post is inoperable and the car will not drive without the part being replaced (even though the car was driven at the service center when I viewed it days earlier). I expressed my disappointment, explained to the family that the road trip wasn't happening, and booked flights to our destination. Saturday 1/2/16; we return from our trip and I call the delivery center for status-I'm told I should call back on Monday.
Manufacturing issues are difficult to manage but customer experience is not. While our previous deliveries of a P85+ and a P85D have been a pleasure our model X experience has been horrible at best.