bushburner
Member
How far are you away from the service center? Dayan have been a fantastic DS. Hopefully if there are kinks, he'll take care of it for me before it arrives in New Orleans
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Model X December Deliveries
- Thread starter HookBill
- Start date
Yes, Dayan has been great. He always answers the phone and responds to emails in minutes.
There are 2 service centers in Houston. Both are about 25-30 miles from my house.
Driver Dave
Member
Usually this points to that there is a manual part of the process, that My Tesla and Emails are not the same system.
...which points to a massive failure in a system given how randomly different people get things. How do updates happen at all if they happen so randomly?
I can see the job posting when the Model 3 comes out:
Wanted: Person to update order status for customers via a website and email. The bad: You need to update about 6,600* statuses a day by had. The good: You can choose to only do about 1/2 of these randomly and you'll be better than the last guy.
No job security guaranteed. You may be replaced by two lines of code at any point.
* 300,000 cars a year, 4 status updates per car, 2 places = 1.2M updates a year.
I can see the job posting when the Model 3 comes out:
Wanted: Person to update order status for customers via a website and email. The bad: You need to update about 6,600* statuses a day by had. The good: You can choose to only do about 1/2 of these randomly and you'll be better than the last guy.
No job security guaranteed. You may be replaced by two lines of code at any point.
* 300,000 cars a year, 4 status updates per car, 2 places = 1.2M updates a year.
I can't see the DS "job" working with Model 3. I suspect they keep it for "premium sales support" for the MS and MX and that is a selling point of buying them custom-ordered. The DS level will be crushed with Model 3 buyers if they are there in the same position they are now hand-holding buyers through the process. How much more information can a DS offer than a good IT department cannot? You can get things like FedEx package tracking down to which truck your box is on at any moment. The location of a car order, car in production and car in transit seems easier to track then many other things, like a Medical Claim or other "technical" tracking system.
Ambidexter
Member
Maybe it's just my lack of experience, but I haven't seen my DS do much yet except send a few emails, so it doesn't seem like something that would be challenging to scale. Of course, they'll want to improve the automated tracking as they scale up, but I think it's still important to their brand to have a personal contact at the end. Apple is able to do it in their retail stores -- when you buy a computer and have them set it up for you they have someone available to walk you through it at pick-up -- and it'll be a while before Tesla sells more cars than Macs.
If Apple told people that their laptops wouldn't be delivered for 6 weeks, and then delayed them beyond that, and expected you to pick them up within a week of them showing up, and changed the options on you while your laptop was in the middle of the process, and told you to sell your old laptop and get a loan on the new one while waiting, maybe that would be the same.
But a DS does a lot more than take you through the car when you first get it. Given a lot of people are less than satisfied with their DS'es and the overall info process during ordering, it will be interesting to see how it scales to 5X.
But a DS does a lot more than take you through the car when you first get it. Given a lot of people are less than satisfied with their DS'es and the overall info process during ordering, it will be interesting to see how it scales to 5X.
polymathic
Member
abikepeddler
Member
Our delivery specialist contacted us today to let us know the car has completed production and is currently in a post-production quality control phase before being shipped out. They stated that final step could take one day or two weeks. The time frame is an unknown from the DS "visibility" standpoint. (Their words, not mine)
Our config:
X 75D (Coil turned SAS)
6 seater
Ultra White Seats
Matte Obeche wood
Black Alcantara Headliner
Smart Air Suspension
Subzero Weather Package
Towing Package
Enhanced AP
Ordered 3/2/16
Est Delivery: 2nd week December
28XXX VIN
Our config:
X 75D (Coil turned SAS)
6 seater
Ultra White Seats
Matte Obeche wood
Black Alcantara Headliner
Smart Air Suspension
Subzero Weather Package
Towing Package
Enhanced AP
Ordered 3/2/16
Est Delivery: 2nd week December
28XXX VIN
Here was my response from the DS:
We live in Texas where we are unable to sell due to dealer laws. This is why I make it one of my points to confirm in the initial planning email because we have to go a roundabout way to delivery cars here. Some people in Texas can pay their down payment on the vehicle at pickup as well if they are leasing.
Driver Dave
Member
The fact that an American company, building cars in America, is blocked from selling cars in America really shows how messed up the car industry is.
The dealers are just middlemen that serve no purpose but to get between you and the manufacture and see how much money they can extract from you for absolutely no value in return. And they only exist because of the laws they wrote.
My S is amazing. My X will be in here in December.
It is my ultimate revenge on every dealer that every scammed me, time and time again....
Until the dealers die, I will never ever buy another VW, LEXUS, BMW, AUDI, MERCEDES again...
And once the X arrives, I will never ever drive another silly vehicle that has to carry around its liquid fuel burning power plant for energy like some sort of old steam locomotive burning wood.
The madness is over.
X arrives in a week.
The dealers are just middlemen that serve no purpose but to get between you and the manufacture and see how much money they can extract from you for absolutely no value in return. And they only exist because of the laws they wrote.
My S is amazing. My X will be in here in December.
It is my ultimate revenge on every dealer that every scammed me, time and time again....
Until the dealers die, I will never ever buy another VW, LEXUS, BMW, AUDI, MERCEDES again...
And once the X arrives, I will never ever drive another silly vehicle that has to carry around its liquid fuel burning power plant for energy like some sort of old steam locomotive burning wood.
The madness is over.
X arrives in a week.
G10zz
Member
abikepeddler
Member
Jay MX
Member
Finally in production. I am elated. I just hope that the push to get lots of MXs manufactured before end-of-year doesn't mean we start seeing a lot of quality issues. As others have discussed here, it is so strange that Tesla's systems don't always trigger emails. I see on the My Tesla page that the vehicle went into production, but as of yet, no email as some have received.
In any case, I'm happy that I made it to production. See my signature for details on my build, order date, etc.
In any case, I'm happy that I made it to production. See my signature for details on my build, order date, etc.
Attachments
sorry typo in my dates - got my Production Complete email today (Dec 5, not Dec 8). got too excited!
Similar threads
