I returned from 3 week vacation and can't get in to my Model X. Neither key fob works. Both were stored in the house far from the car and the car is only 9 months old. Tried holding the fob down below the driver's side x-wing door; nothing. Even if the problem is the 12v battery under the front hood, I can't unlock the hood! I don't think it's the fob batteries. They were working fine prior to leaving. App says car still has 25 miles. It says it was last updated on June 20 and won't update; says "vehicle connection error" and it won't let me unlock it from the app. HELP