New poster here, hoping for some advice, insight, and/or commiseration regarding my upcoming X delivery.
As a newbie, I can't edit my signature yet, but here's the relevant info:
X 90D | Deep Blue Metallic | 20" Silver | Tan 7 Seats | Figured Ash | Sub Zero | Auto Pilot | Air | UHFS |
Reserved: 9/2013 |
Confirmed: 12/30/2015 |
VIN: 50XX
Brief timeline:
Placed reservation 9/3/13. Placed order 12/23/15. Order confirmed 12/30/15. Vin number is 50XX.
At the end of March, we received an email saying the car was going into production at the end of March. On 4/19, we received an email saying the car was finishing final assembly in California and would then be awaiting transport from CA to Paramus, NJ.
On 5/20, we received an email saying the car had arrived in NJ and awaiting the final inspection. We were asked at this time to provide Proof of Insurance, etc. Our DS indicated he expected us to take delivery somewhere between May 25-27.
On 5/24, we received an email from our DS saying that the car had failed the inspection and parts were ordered on 5/21 and he would keep us updated as to the status.
We were so excited about the car that on 5/25 in the evening, we decided to drive over to the service center lot and see if we could find our car. It was the first blue X we looked at! (There were a lot of blue Xs on the lot, which bolstered a theory that they were batching paint colors. Anyway...)
There didn't appear to anything wrong on the outside, but looking inside, we saw this.
Obviously the interior driver's door panel has been removed, and you can see the diagnostic equipment in the center...
This was a little surprising to us, and we were anxious and interested to hear what was going on. Our DS has indicated he would get back to us after the holiday weekend, but he did not. We finally called him and he replied on 6/3. He explained that there was a creaking sound when the car was being driven which is why it failed inspection. They did not carry the part needed to fix it on hand and said the problem had been escalated to Fremont. Fremont was aware the part was what was holding up delivery and was supposed to expedite it. Our DS promised to get back to us on 6/6 or 6/7 at the latest. I called him after 5 p.m. today (6/7) and got a status update, which is basically that there is no update. They are still waiting on parts with no update as to when they might become available. DS promised to call us by 6/9.
Anyone have a similar story or any advice? Any thoughts on what may be wrong with the door? It is frustrating for me that they really have no ETA, and I don't think communication has been very forthcoming or timely. I realize I've been waiting for this car for years, so what's a few weeks more, but it's almost worse to have it so close and yet so far...