Clearly a very frustrating experience. The problem with doing final inspection and quality control at the SC is that now the customer is exposed to the process much more closely and that this introduces shipping delays into the process - oh, and of course it exposes the different skill and communication levels of the SC personel to the customer. I wonder if long term this will prove to be a viable direction to take for Tesla.
My heart goes out to you, Bill. I cannot imagine, given my excitement and anticipation, how awful this experience would feel if it happened to me. I hope you get your issues resolved to your satisfaction very quickly. Waiting for my X feels the same as looking forward to Xmas when I was a kid. This must feel like someone canceled Xmas (or Chanukah, or Diwali, or your gift receiving holiday of choice). Best wishes and best of luck!
This story would seem to validate Tesla's approach to keeping everything under wraps until the vehicle is ready. I've heard of some customer's vehicle taking 2-3 weeks at the Service Station before they're notified of it being ready. I think a surprise call that your vehicle is ready is much preferable to the anxiety that Pilot65 had to endure. In general, it's probably best for Tesla to be overly secretive until the vehicle is ready to drive off the lot. At least until they get they get things sorted and ramped up.
^^^ above posted 2012-02-10. Today it doesn't look as impressive any more. Should I sell something for $110,000 and take a $70,000 tax hit, and have $40,000 left over to get a used Model S? Sigh. Might as well not sell it.
Last year they reported being just under 20 000, so that means they are at roughly 35 000. Impressive!
I am picking up my X (95D) next Wednesday, vin:5xxx. We will also be a 2 Tesla family. Goodbye oil forever. Question for those who found issues upon delivery. Did you take delivery and take it back for fixes or did you decline delivery until all the issues were sorted?
I'm in the same boat (almost). VIN 47XX and picking-up on Tuesday. It depends on the issue. For me, if it's just cosmetic and not likely to be blamed on me after the fact (scratch, etc.) I'll take the car home and go back after a few weeks. That will give me time to find other potential issues that I might miss at delivery. If it is mechanical, especially drive train or suspension-related, I won't accept delivery until it is fixed. Unfortunately, I won't be a 2-Tesla family until Model 3. I'm selling my 60kWh to make room in my budget for the X. I can't afford both right now.
Picked up my Wife's Model X 90D (VIN 11XXX) Yesterday, 10/26 (2 Tesla Family Now. No More Gas!!!). It was an inventory car (2 weeks from confirmation to delivery). Plus it was discounted $8000