Hi All,
First time posting here on TMC.. I’ve been following this thread in quite detail and appreciate all the tips that people have posted for their Model Y delivery etc. Here’s my delivery experience:
My Model Y order:
Build: White/black, LR AWD, Gemini 19” wheels
Order placed: Mar 2, 2020
VIN: 19XXX
My Delivery Day:
I sold my car over the weekend, in anticipation of my delivery.. I got a super lowball trade-in offer and decided to sell privately. Got $7,300 more privately, and negotiated keeping my car until the end of the month..
Pick up was scheduled in Vancouver BC, at the new delivery centre on Great Northern Way.
Arrived a bit early. Lots of people picking up their vehicles. Noticed lots of MY’s with similar builds.. the placard hanging off the mirror was clearly labeled with delivery time & last few digits of VIN.
I eagerly searched the lot for my MY. It’s not there
I checked in and was told to wait...
While waiting, I see the process. Everyone is given an opportunity to look over their car and then they go inside to do the paperwork. I see lots of happy customers driving off. In their place a new Model Y or 3 replaces their spot. It’s busy…
In the time I was waiting, there was maybe 2 other buyers that brought up a number of issues. I overheard one guy ask if the car was used because the front seats had wear/tear already (lol) + a bunch of issues with gaps and alignment. That was a MSM PUP. The other Y was a similar build to mine. The front right quarter panel was wedged upwards at the headlight. They didn’t drive away so maybe they were waiting for a quick repair to align that part.
30mins goes by and finally someone comes to give an update. “So, your car is currently getting detailed.. there’s a paint issue that needs to be repaired at a later date… and you can refuse delivery if you don’t approve of it”. I’m thinking.. why are they ‘detailing' my car just before delivery?? This isn’t a good sign..
Another 30 mins later, they pull up with my Y. The paint defect (on the hood) is beneath the clearcoat. Although small, you could also feel the blemish. To repair it, they’d definitely need to repaint the entire hood. In the time I was waiting, I think they were frantically trying to buff it out haha. If that was the only defect, I might be okay with keeping it. In the 5 mins I looked over the car this is what else I found (basically what so many issues that others have mentioned):
- Paint colour of the front & rear bumpers did not match the body.
- Door gaps along the bottom near the rocker panels (wider towards the front of the vehicle).
- Trunk was recessed into body, which made the rear lights stick out by 1/2".
- The quarter panels were fitted really tight to the hood. Like maaaybe 0.2 mm clearance.
- Both sides of the (black plastic) trim near the rear tires were not aligned/warped.
- Gap at the trunk and roof was almost 1/2” wide.
I don’t have any photos of the defects.. the delivery guy said I can’t take any photos because it’s not my car…
The only good thing I noticed was the door window trim was level. But I think this caused the rest of the doors to be misaligned (at rocker panel and near the hinges etc).
I didn’t bother checking the interior because I knew it already had too many issues. In Canada, this 'base' car costs $83K! I highly doubt they will repair any of the defects. They’ll just throw it back into the delivery list and hope the next buyer doesn’t notice those things.
The delivery guy was nice and didn’t pressure me into taking this one. But he also didn’t offer any credits of any kind to get home or anything for that matter. Just that they were so busy and can’t keep up with the demand. Nice. If this kind of delivery experience happened to any other ‘luxury’ car manufacturer, they would have done something. Seriously now I don’t know how to feel coming from a (ICE luxury) car with 3 superficial issues (1 tiny rock chip and 2 minor int issues that I caused) in 4 yrs.
Anyway, hopefully I don’t have to wait too long for the next one… fingers crossed. Man the anxiety continues...
Good luck for anyone picking up their Y!!
