I ordered the car August 2nd. Its a 2013 CPO with 40k miles and the 4 year/50k warranty. Got it home after 5-6 week wait but super excited. First day noticed the following issues:
1. Charging stops after adding 3-5 miles over night. Not happy about this. Did it 2 nights in a row with error saying charing interrupted
2. Strange grinding noise when a/c is on max (i live in Texas and it was 95 everyday last week)
3. got in car after car wash, and the fasten seatbelt light was on for passenger. It kept beeping at me and I could not get it to stop. Go to seat to see if I can adjust it, and the motor for the seat just keeps making a horrible grinding metallic noise and the seat can't move back or forward
Called Tesla and they tell me to bring it in right away due to fasten seatbelt warning can be dangerous because could trigger or turn off certain airbags in accident. I drop the car off and they give me a HYUNDAI as a loaner- not too excited given I have had the car for 4 days. I have a cpo but get a call saying that the seat rail was broken due to a coffee mug getting stuck under seat and ripping chair away from rails. They wanted to charge me 1300.00. I have never had a coffee or any food in the car and at this point I am super upset.
I drive to service center and this where things changed quickly. Manager greets me and says he was sorry for all the issues. I tell him it was not my coffee mug and that I shouldn't be responsible since the car was obviously not even cleared out and mug was there from previous owner. He shows me the mug and it obviously wasn't mine. He apologizes for the issue and said he would have warranty cover it. Of course a seat rail will now take 4 weeks to order, plus the other issues need repair too. The grinding noise is related to some A/C system issue (phantom issue that is intermittent but they found it which was awesome) They will now have the car for 3-4 weeks, but the awesome things is they are covering everything and spoiled me with a P85D with insane mode and 21's (my dream car) as loaner
Bottom line is Tesla will take care of you on these CPO and I would say to order away as I never felt like a used car buyer. Great customer service once they realized the situation as well ( that I only owned the car for 4 days)
1. Charging stops after adding 3-5 miles over night. Not happy about this. Did it 2 nights in a row with error saying charing interrupted
2. Strange grinding noise when a/c is on max (i live in Texas and it was 95 everyday last week)
3. got in car after car wash, and the fasten seatbelt light was on for passenger. It kept beeping at me and I could not get it to stop. Go to seat to see if I can adjust it, and the motor for the seat just keeps making a horrible grinding metallic noise and the seat can't move back or forward
Called Tesla and they tell me to bring it in right away due to fasten seatbelt warning can be dangerous because could trigger or turn off certain airbags in accident. I drop the car off and they give me a HYUNDAI as a loaner- not too excited given I have had the car for 4 days. I have a cpo but get a call saying that the seat rail was broken due to a coffee mug getting stuck under seat and ripping chair away from rails. They wanted to charge me 1300.00. I have never had a coffee or any food in the car and at this point I am super upset.
I drive to service center and this where things changed quickly. Manager greets me and says he was sorry for all the issues. I tell him it was not my coffee mug and that I shouldn't be responsible since the car was obviously not even cleared out and mug was there from previous owner. He shows me the mug and it obviously wasn't mine. He apologizes for the issue and said he would have warranty cover it. Of course a seat rail will now take 4 weeks to order, plus the other issues need repair too. The grinding noise is related to some A/C system issue (phantom issue that is intermittent but they found it which was awesome) They will now have the car for 3-4 weeks, but the awesome things is they are covering everything and spoiled me with a P85D with insane mode and 21's (my dream car) as loaner
Bottom line is Tesla will take care of you on these CPO and I would say to order away as I never felt like a used car buyer. Great customer service once they realized the situation as well ( that I only owned the car for 4 days)
