FlyingCookie
Member
Earlier today I got a call from my CPO advisor about the email I sent him the other day, asking for updates. He said the car is currently being refurbished, and gave me a timeline. Not a particularly good one, but we're still within the original 6 weeks estimate, so it's fair, and I'm glad I got an update. No pictures still.
But more importantly, I just got another call from Tesla. They had read this thread and from my location figured out who I was. I got to talk to them about my problems too, which was nice. I was informed that my previous CPO advisor is now on paternity leave, which means that at the time when he was being unresponsive he was probably dealing with these issues, so that explains a lot.
He also acknowledged that the price increase halfway through the deal was a significant error on their part, and to make it up to me, they're.. GIVING ME THE CAR FOR FREE!!!! Just kidding. But they are throwing in a free LTE upgrade, which I had requested and was getting ready to pay for. It's worth about $500 plus tax. So it's definitely something, and makes me feel better about the whole thing.
I am hoping for a smooth experience from now on - I will definitely inspect every nook and cranny in the car before I take delivery, and hopefully they will be understanding about that, too.
I'm glad Tesla made things right for you... Also very glad to know that they actually look over forums like this and keep up with their customers. This makes me feel much better about the CPO process, and hopefully when I finally find the one (85D, SAS, AP1, less than $65K) I won't miss it due to delays such as what you ran in to.