Hello Everyone,
I went to the Brooklyn service center to get my headliner replaced because it was first damaged at another service center when they swapped my roof glass when it arrived defective from the factory.
When I went to pick up my car from the Brooklyn service center there were multiple scratches plus dirty fingerprints on my overall cloth-liner on the inside of my car ranging from headliner, back-liner and most importantly the two pillars beside my windshield. This is a brand new car delivered not even 2 months ago with less than 2000 miles on it, but wait this is not the worst result.
Wait for it.......
After the headliner was replaced at the Brooklyn service center, the piece was not secured properly as the back-liner. In fact the headliner wasn't even touching my glass roof and can be easily wiggled apart right above the b pillar of my car but that's not even the worst part of this repair. After the service my brand new car that I just purchased not even for 2 month is leaking in water whenever it rains. The car makes a ping pong-like noise almost like the noise of a turn signal when raining right in the middle of two doors where the front headliner meets the back-liner. My passenger who's sitting in the passenger seat in the front can physically feel the rain droplets on them. I left my car out for an entire day after it rained to come back to my model Y fully fogged up on every single window. There is physical rain water on my all-weather floor mats that go up to at least an inch from the sides, when I lifted the all weather rubber mats the carpet underneath it was all wet entirely on my rear seat's footing area.
My headliner is not fitted properly, as it doesn't even connect with my B-pillar as there is a gap between them, my black door seal wasn't fitted back correctly as it's super loose from the touch and can be pulled apart easily from my car.
I'm at a loss of words as to how my car is treated at the Brooklyn service center, at this point I do not know what I should do next. I tried to book the next earliest appointment for my car but it's not until Sept the 12th can I take my car in, both the carpet mats and the carpet itself under my floor mats are still wet from the rain and I constantly sneezes when I stay a long period of time in my car. I would never imagine how a headliner replacement can turn into a repair nightmare for my newly purchased Tesla, if anyone has any ideas as to what I should do at this point please let me know as I'm just super hopeless now.
Had I known this would be the outcome of replacing my headliner I would rather have the scratches on it than to mess my car to this degree, it's really disheartening to me.
Please help me,
I went to the Brooklyn service center to get my headliner replaced because it was first damaged at another service center when they swapped my roof glass when it arrived defective from the factory.
When I went to pick up my car from the Brooklyn service center there were multiple scratches plus dirty fingerprints on my overall cloth-liner on the inside of my car ranging from headliner, back-liner and most importantly the two pillars beside my windshield. This is a brand new car delivered not even 2 months ago with less than 2000 miles on it, but wait this is not the worst result.
Wait for it.......
After the headliner was replaced at the Brooklyn service center, the piece was not secured properly as the back-liner. In fact the headliner wasn't even touching my glass roof and can be easily wiggled apart right above the b pillar of my car but that's not even the worst part of this repair. After the service my brand new car that I just purchased not even for 2 month is leaking in water whenever it rains. The car makes a ping pong-like noise almost like the noise of a turn signal when raining right in the middle of two doors where the front headliner meets the back-liner. My passenger who's sitting in the passenger seat in the front can physically feel the rain droplets on them. I left my car out for an entire day after it rained to come back to my model Y fully fogged up on every single window. There is physical rain water on my all-weather floor mats that go up to at least an inch from the sides, when I lifted the all weather rubber mats the carpet underneath it was all wet entirely on my rear seat's footing area.
My headliner is not fitted properly, as it doesn't even connect with my B-pillar as there is a gap between them, my black door seal wasn't fitted back correctly as it's super loose from the touch and can be pulled apart easily from my car.
I'm at a loss of words as to how my car is treated at the Brooklyn service center, at this point I do not know what I should do next. I tried to book the next earliest appointment for my car but it's not until Sept the 12th can I take my car in, both the carpet mats and the carpet itself under my floor mats are still wet from the rain and I constantly sneezes when I stay a long period of time in my car. I would never imagine how a headliner replacement can turn into a repair nightmare for my newly purchased Tesla, if anyone has any ideas as to what I should do at this point please let me know as I'm just super hopeless now.
Had I known this would be the outcome of replacing my headliner I would rather have the scratches on it than to mess my car to this degree, it's really disheartening to me.
Please help me,