Out of curiosity, did you read what it is your were signing for before giving them your signature?
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Out of curiosity, did you read what it is your were signing for before giving them your signature?
On my delivery day...
Two doors on my new model3 was misaligned. The front bumper was slightly misaligned too. I didn’t sit in the car and pointed out all the issue first. They kindly took the car straight to the workshop and fixed all of it in no time. Maybe 30 minutes?
Other cars had similar issues and people didn’t care and drove off.
I bet they complain now
when they are trying to get it fixed post delivery.
Glan gluaisne
Active Member
Obviously bogus, and completely ludicrous, but I wasn't prepared to have a stand up argument in front of half a dozen other people about it, as the signature's pretty worthless when you can easily prove pre-existing visual defects in the car.
navt
Member
Not defending Tesla’s position but they simply cannot catch up with the insane demand for their vehicles. So much pent up demand around the world they cannot build GFs quick enough. Imagined if customers were told they needed to wait a further 4 weeks for their cars to be PDId and rectified. Tesla are not chasing targets. The 5,000 odd M3s sold in the U.K. to date they could easily shift in their home market. They are trying to get you out of your fossil burners and behind the wheel of BEV. At the same time, try and grow their SC network and grow/upgrade their SuC network. Yes, their cars are expensive and yes, they can do a better job at it. Lest we forget, Tesla is only 16 years old. This, the price of being an early adopter. My car was not without fault at delivery. I only signed acknowledging receipt when I was ready to drive off. All faults rectified 5 weeks later. Tesla replaced the entire windscreen for the slightest of blemish no questions asked. I don’t think any other manufacturer would do this. The 7-day return policy is really an extended test drive. Your statutory rights remain.
Rooster6655
Active Member
Yes why would anyone expect to be manipulated during a day which was meant to be a positive experience, to only be ruined by some fool who is overworked.
I would give Tesla the benefit of the doubt for the delivery idiot but they have had 3 months and nobody has really stood out for being helpful to actually get anything done.
It also doesn't help with a lot of people on social media blanking and ignoring anyone who has an issue with their cars.
I some what understand what you are saying and I am sure the service people are trying their best under this mass influx of car issues. But really we are not early adopters in the UK. The cars were built later, right hand drive and continue to go without the same quality checks from what 16 years ago? By that point you would have thought they would be able to see obvious defects. I think the case for stop what we are doing for a second do you realise we are passing on all these issues to the consumer not to mention our quality, devaluation and reputation. This is why I challenge Tesla to provide me with a car that is checked without part removing defects if this is even possible. Not be put in the situation where I turn up for a very expensive purchase, given a coffee and then taken out to a car with defects being told it will all be alright. I have a very dim view of any company treating people like I am reading here today this is an eye opener for sure. I hope its a good conclusion next week and I get a call back again. I hope for everyone here that Tesla at the expense of delivery dates prioritise their build quality.
Tesla should have a pre delivery inspection process like other auto manufacturers do. And they should sufficiently staff their company so that people can answer their phones and respond to emails and voicemails.
But at the current volume they are producing and the margins they maintain the company has lost billions of dollars getting to where they are. If they keep adding overhead to fix these problems they may never make it. So they have to stay very lean in areas that other companies have more fat. It’s not ideal, but it’s just the way it is.
For those of us who have owned a Tesla for a while now, we have learned to accept the compromises associated with Tesla ownership. You are not going to get the hand holding and high level of customer service that other auto manufacturers and dealers can provide. You are going to get the best car you can buy though. And it’s so far ahead of anyone else in the EV space that it’s not even a close call to go with second best (whoever that may even be).
Tesla staff is pretty much incompetent. Their internal systems don’t work. They don’t communicate well to their employees nor their customers. The staff provides bad information to customers in virtually every interaction they have. They are not doing it intentionally. They are just incompetent.
Tesla ownership is not for everyone. You have to go into the purchase understanding the pros and cons.
But at the current volume they are producing and the margins they maintain the company has lost billions of dollars getting to where they are. If they keep adding overhead to fix these problems they may never make it. So they have to stay very lean in areas that other companies have more fat. It’s not ideal, but it’s just the way it is.
For those of us who have owned a Tesla for a while now, we have learned to accept the compromises associated with Tesla ownership. You are not going to get the hand holding and high level of customer service that other auto manufacturers and dealers can provide. You are going to get the best car you can buy though. And it’s so far ahead of anyone else in the EV space that it’s not even a close call to go with second best (whoever that may even be).
Tesla staff is pretty much incompetent. Their internal systems don’t work. They don’t communicate well to their employees nor their customers. The staff provides bad information to customers in virtually every interaction they have. They are not doing it intentionally. They are just incompetent.
Tesla ownership is not for everyone. You have to go into the purchase understanding the pros and cons.
Spot on. Buyers who aren’t on this forum are in for some nasty surprises, though.
Hope everyone is having a Merry Christmas!
Just an update I was not called back by the Manager at Milton Keynes after he said he would on the 20th. So I called the number back on the 24th and he was not in the office until after the holidays. So even thought the manager of the other office in the same area was very sympathetic and had no idea what was going on from my notes as you can see this trend continues. I will update if I get any progress I guess next year.
Just an update I was not called back by the Manager at Milton Keynes after he said he would on the 20th. So I called the number back on the 24th and he was not in the office until after the holidays. So even thought the manager of the other office in the same area was very sympathetic and had no idea what was going on from my notes as you can see this trend continues. I will update if I get any progress I guess next year.
Rooster6655
Active Member
Yes as consumer rights and company cars make it even more complicated.
yes even those of us that were prepared weren’t expecting to be deceived during the process of delivery.
Merry Christmas!
I’ve still yet to receive a call from my initial complaints on pickup in September but I have been escalating this since the parts being on order for 2 months.
The best companies in the world know the value of customer service and this will cost Tesla in the long run.
I will have to get a video and some article up about my problems in the new year too!
Sorry to hear of all the issues people are having with there new tesla cars, I have 2 a model S also. my M3 was driven straight from hand over to a car detailer who was going to give it a ceramic coating and complete inspection to paint and body fitment.
3 days it was there as this guy is one of the best detailers and fussy guys I have ever met. he specializes in high end cars from maclarens to lambo,s and Rolls Royce and many others. his attention to detail is amazing. even to have the car washed by him costs 50
When he finished my car his comments were it had one of the best paint jobs he had ever seen on a new car, paint depth was very even and the clear coat was immaculate, no panels miss aligned either. I have no mist in the lights and no faults either, no squeaks, no wind noise I have herd at any speed.
My M3 has been a great experience from the word go, and shows tesla can build a car if they want to. I guess like all things we don't know who actually built the car by name, but I would imagine like all manufactures there are plenty of Friday afternoon cars. maybe by less experienced personnel on the production line, who knows! even trainee's of said production lines.
I feel sorry for those who have had a bad experience with there new car, and make no excuses for tesla support or service departments as they should treat existing customers with new cars as high priority as its those customers who champion tesla to those who might consider an EV as there next car. With mine even the latest software update went without a hitch, voice commands work fine. I always reboot after every update before I start playing with any settings from updates. but have to say so far the M3 has been fantastic.
I think what stands out from this thread is not to let your heart rule your head, if you have issues from hand over then reject the car. if more were to do this tesla would have to put more effort into making sure all the cars were pre inspected thoroughly to avoid rejection on hand over. Its not easy to reject something you have been waiting for a long time and like what has been said here not many read forums to get the heads up to do so.
I hope all your cars get sorted quickly, but reading this tesla has to step up or lose out in the long run.
3 days it was there as this guy is one of the best detailers and fussy guys I have ever met. he specializes in high end cars from maclarens to lambo,s and Rolls Royce and many others. his attention to detail is amazing. even to have the car washed by him costs 50
When he finished my car his comments were it had one of the best paint jobs he had ever seen on a new car, paint depth was very even and the clear coat was immaculate, no panels miss aligned either. I have no mist in the lights and no faults either, no squeaks, no wind noise I have herd at any speed.
My M3 has been a great experience from the word go, and shows tesla can build a car if they want to. I guess like all things we don't know who actually built the car by name, but I would imagine like all manufactures there are plenty of Friday afternoon cars. maybe by less experienced personnel on the production line, who knows! even trainee's of said production lines.
I feel sorry for those who have had a bad experience with there new car, and make no excuses for tesla support or service departments as they should treat existing customers with new cars as high priority as its those customers who champion tesla to those who might consider an EV as there next car. With mine even the latest software update went without a hitch, voice commands work fine. I always reboot after every update before I start playing with any settings from updates. but have to say so far the M3 has been fantastic.
I think what stands out from this thread is not to let your heart rule your head, if you have issues from hand over then reject the car. if more were to do this tesla would have to put more effort into making sure all the cars were pre inspected thoroughly to avoid rejection on hand over. Its not easy to reject something you have been waiting for a long time and like what has been said here not many read forums to get the heads up to do so.
I hope all your cars get sorted quickly, but reading this tesla has to step up or lose out in the long run.
Glan gluaisne
Active Member
Just come back from a long trip away for Christmas. New problems that seem to have occurred are loud clunking noises coming from somewhere under the car when travelling at low speed, not necessarily on bad roads and both rear lights severely misted up after driving for a bit over 4 hours in light rain (the car had been garaged overnight before we set out). The car's also developed an intermittent creak from the nearside rear door. Might have something to do with the fact that, until this past week that door has probably only been opened and closed a couple of times since I picked the car up.
Not sure how best to get these dealt with, TBH. I have a service centre appointment booked in for 20th January, but it's not clear how you can add new problems to an existing report. I've had no luck in getting any response to the service centre email, so perhaps best to ring them, I think.
Out of interest, has anyone found a definitive cause for loud clunking noises coming from under the car somewhere? The sound seemed to me as if it was coming from parts of the suspension making contact with something, somehow.
I'd really like to try and compile a known to be true set of fixes for the commonly reported problems, if only to ensure that the service centre apply fixes that are known to work, as I don't want to waste more time driving hours to get things put right.
Not sure how best to get these dealt with, TBH. I have a service centre appointment booked in for 20th January, but it's not clear how you can add new problems to an existing report. I've had no luck in getting any response to the service centre email, so perhaps best to ring them, I think.
Out of interest, has anyone found a definitive cause for loud clunking noises coming from under the car somewhere? The sound seemed to me as if it was coming from parts of the suspension making contact with something, somehow.
I'd really like to try and compile a known to be true set of fixes for the commonly reported problems, if only to ensure that the service centre apply fixes that are known to work, as I don't want to waste more time driving hours to get things put right.
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Rooster6655
Active Member
In the App you can edit the description of your problem and add new things, not sure if they will actually recheck it though!
Glan gluaisne
Active Member
That's exactly my concern!
I think a 'phone call in the New Year is probably the best bet, as my experience when actually talking to people at Tesla has been prettty positive (when you can actually get hold of someone).
Mine had a few minor issues at collection but I didn’t even log them, I knew within a few weeks it would be kerbed, eaten in, car park dinged, muddy all over etc. I love cars, but like anything, it’s easy to get bogged down in the crazy minutiae of things. Take a fine tooth comb to any new car and you’ll find defects, and like any snagging process, they’ll cure one and create a completely new one in the process. For me, it’s a matter of my own good mood, suffer a few imperfections but love the car and the joy it brings, don’t sweat the small stuff as in the end, it’s only you that loses anything.
Rooster6655
Active Member
Alternatively if date is still available then cancel and rebook, I have never been able to call them!
Update: Never got any call back since the 20th of December. So taking more time off work to sort out. 3 calls hung up on transfer to manager and the 4th very helpful but they are now in meetings ( all of them ). Tesla do not record their phone calls I found out. They also do not know what a SAR request is for your data and recording requests. In fact it seems data protection basics are missing if they push you down the road of never calling back to require this. I now need to speak to Anton Baboglo a Regional Service manager which I had to mine out of someone there, it seems going up the chain is the only way I might not spend another 3 months on this. Basically the manager that called me on the 20th was not even from my local centre despite having all the info. So there was never any intent to deal with my requests in the first place it seems unless the call centre know more about the organisation than the managers do. Not very organised here and this looks like its coming to a rejection ending with Tesla unable to provide me with a car without faults. What a crazy time this is to be a Tesla owner seriously. Now the cost of lost productivity and waste of time taking days off to drive to a service centre / call and call just wiped out the savings of driving an EV in the first place all because of no quality checks. LOL
Got called back fairly quick after the complaint today 10 mins ago and I have been told I will get called back this afternoon with what can be done. See how it pans out.
