After one hell of a terrible experience with an Eniro 64kw new car failing me on a trip to france I dodged a bullet and rejected it. Long and agonising story short the car can go into a mode where it will not charge anywhere without alerting the user there is a problem and you can imagine several chargers down the road you run out with no way of charging up and a disaster of a recovery process.
Joy to the world the Model 3 is available in the UK now and so I decide to trust in the brand and order a model 3.
I hired a car to drive down end of Sept to Heathrow on pickup day. For some reason I ended up with a toe hitch SR+ rather than just my order of black SR+.
I get taken out the the car (have it all on video) There is white writing on the front screen like a second hand car lot. Rear door misaligned. Scratches front and back in the paint, paint defects, misaligned boot seal, side pillars covered in sticky glue misting them all up. I say to one of the Tesla staff is there any way I could take one of the cars over there they look in much better condition. Nope sorry cant do that take it or leave it but we will fix the problems quickly. As I am talking to my partner about this being unbelievable I am reminded by the guy are you ready to go. In the end we trusted the guy and thought ok a ranger will come out and sort these issues as stated.
As soon as we hit the motorway at 45mph there was a loud whistling noise, wow how annoying it is every time I go on a slower than motorway road to hear this above my head. Took the car to a large carpark to go eat and the left rear sensors had this large bubble sticking out not representing the parking space at all. I get the car home and realise while parking in the drive that the rear sensors were doing the same thing. Out of shape compared to the distances of the other sides.
I booked a service appointment with screenshots of the above mentioned it was a month away. I also added that all my rear lights had misted up. A week later my appointment was canceled because my sensors were driver error. I rebooked my appointment and it was a month ahead again. Lovely waste of time... A couple of days before this appointment I am emailed to see if I could send some photos in of the problems. I already uploaded them via the app but sent them in via email. I drove for 2 hours to milton keynes service center parked up and went through all the things with the service engineer. He circled the paint defects with a pen on the body. I pointed out the noise, defects in the paint, boot missing paint areas inside, tail lights, boot seal, miss aligned door etc. I was never offered a courtesy car and so I was offered an uber voucher to go into town to make myself busy for 4+ hours. I laughed inside and decided to walk and came back after that time. The only things that could be done were the door and the boot seal. Apparently the car needed to go to an approved paint shop and the other things could be done by a ranger. So why the hell couldn't they have told me or organised that before I arrived to do it all at once? What a waste of time.... didn't even remove the pen marks after.
I go home troubled by the poor organisation so far and book the car back in via the app. A few weeks later I am told a ranger will come out. Please could I again send in the pictures of the problem even though I had done via the app. Pictures went in of all 4 lights misted up bad and a ranger is set to visit. Ranger arrives on the date and tells me the lights he is about to fit probably wont fix the issues and he only has 2 of them not 4. I just say do what you have to do and so he replaces both inner lights. So I take the ranger out down the dual carriageway set autopilot to 45mph and the loud whistle noise starts and he confirms it, go back tape the front to which we also spot a nasty flat spot at the top of my front windscreen and also the edge of the middle one. He tapes the front up with blue tape and we go out again. The noise doesn't stop so he says he will report it back and will book an appointment. I then asked him so you will book another appointment? The reply was yes. He went off and I plugged in and noticed then one of the lights was chipped at the top. There was also glue spilt on my new boot mat inside the car for some reason? I also find new paint defects on the side rail of the car that is stuff again under the paintwork.
So after buying a new car supposedly it now has to have the top ripped off to put in new glass?
Was an appointment booked days later no... I did it for an appointment in 2 months sometime if February myself, what great service!
I sent Tesla an email to complain about this and after 2 weeks no answer. I have called and waited on the phone to be told I will get a call back that afternoon 3 times and did not. Sometimes people even hang up on you when you try to ask for someone who can take action a replacement car or start the rejection process. I have now been told to write another email with bullet points because the one of file is too detailed! So they can most likely reject the car.
What an experience so far Tesla and the 1000,s of people that watch me live on YouTube every day are now listening to this experience as it still unfolds and are in shock. I was very patient for 2 months but people should beware. Tesla You do 0 factory checks, allow customers to turn up without even notifying them their new car has obvious defects for the factory to pressure them out of the door with no care or attention. Its a car sale and after support disgrace. You are knowing inviting your buyers into repeated visits to fix their cars just to meet sales targets. My car is riddled with manufacturing defects what a day one experience!
For a laugh have a look how my Eniro was recovered from france by the RAC and KIA, is there a decent car manufacturer about these days?:
