I picked up the car yesterday and must say I had a very disappointing experience. The issues are as follow:
1: I noticed at least 20 rock chips on the hood (with a giant 1 in the middle) and it didn't seem like the reconditioning crew even bother to touch it up.
2: The panoroof makes an extremely misaligned and loud motor sound.
3: The windshield has small chips in multiple areas.
4: Inside the car, there're scratches and scuff marks everywhere. Worst of all, many of scuff marks were removable as I was able to successfully remove some of them myself during the inspection process. That tells me no one cared to TRY to remove them before. There's grime and disgusting pocket areas. The touchscreen had a layer of dust or sand on top of it, very rough to the touch. The sun visor has some nasty stains on it. Shoe marks all over the seats. Scratches on the inside of the trunk door.
5: The old license plate was still hanging on the car. We had to point it out and then someone came to remove it.
6: There are fitment issues between the quarter panel and front bumper.
7: My delivery person. I have nothing personal against him, but half of the time he had to go to the back to look for answers to my questions. I was told by my CPO advisor that I'd be given a full list of items that were worked on during the reconditioning process. I was given a very uninformative list which didn't tell much. My delivery person did show me a few important things such as pairing up my phone and driving procedure but I felt like it was a very insufficient "walk through." After him walking back and forth around a dozen times I felt bad and didn't want to ask more questions including important ones about purchasing a service plan and when I'd need to get one.
8: Last but not least, within 5 mins of my driving the car off the lot, the "tire pressure system needs service" statement came on. The service center was closed and I looked at the tires and didn't see any obvious flattening. So I decided to call Tesla and report to them. I drove home with my wife and child safely. However, I wonder if it's another situation where people didn't care to recalibrate the tire pressure system before delivery which I highly suspect.
9: Actually there's more. I got home and decided to try charging the car and realized that the delivery person never showed me where the charging cable was. I was intuitive enough to look in the trunk and found it. However, as I unwrapped it, I noticed there's grease/oil coming out of adaptor portion of the cable. I went ahead with the charging and it seemed ok.
As you can tell, I'm still very upset by the experience. That's why I'm emailing at 5:30 am. I understand I didn't pay $150k on a brand new car but I was assured that the car would be in stellar condition. That's obviously not the case. I didn't expect brand new but expected some care and effort. And I saw NONE of that especially with the dirty but removable areas on the interior of the car. They promised to take care of some of the issues like re painting the hood and fixing the roof but couldn't promise what could be done about the windshield. I'll bring it in to the Burlingame SC and see.
I'd give my experience a D overall. They made us wait close to an hour before the presentation. The presentation had outdated information which the presenter herself pointed out. The customization process was lacking. The only positive thing is I got to drive home the car. But then again the tire pressure issue came up.
I consider myself a fair person and I give credit where it's due just like how I've been praising my CPO advisor to people around me about how he found me the right car. I've given out his number to at least 5 people including family members. In fact, I even posted his number on this forum.
I don't know about you but spending $52k on a car is a big deal to us. I believe in Tesla'a mission but my direct experience thus far has been disappointing. I hope Tesla will make things right for me again so I can be that big mouth guy again, but about the positive and not the negative.
Please, I don't need statements like "that's why I'd never buy a used car".
1: I noticed at least 20 rock chips on the hood (with a giant 1 in the middle) and it didn't seem like the reconditioning crew even bother to touch it up.
2: The panoroof makes an extremely misaligned and loud motor sound.
3: The windshield has small chips in multiple areas.
4: Inside the car, there're scratches and scuff marks everywhere. Worst of all, many of scuff marks were removable as I was able to successfully remove some of them myself during the inspection process. That tells me no one cared to TRY to remove them before. There's grime and disgusting pocket areas. The touchscreen had a layer of dust or sand on top of it, very rough to the touch. The sun visor has some nasty stains on it. Shoe marks all over the seats. Scratches on the inside of the trunk door.
5: The old license plate was still hanging on the car. We had to point it out and then someone came to remove it.
6: There are fitment issues between the quarter panel and front bumper.
7: My delivery person. I have nothing personal against him, but half of the time he had to go to the back to look for answers to my questions. I was told by my CPO advisor that I'd be given a full list of items that were worked on during the reconditioning process. I was given a very uninformative list which didn't tell much. My delivery person did show me a few important things such as pairing up my phone and driving procedure but I felt like it was a very insufficient "walk through." After him walking back and forth around a dozen times I felt bad and didn't want to ask more questions including important ones about purchasing a service plan and when I'd need to get one.
8: Last but not least, within 5 mins of my driving the car off the lot, the "tire pressure system needs service" statement came on. The service center was closed and I looked at the tires and didn't see any obvious flattening. So I decided to call Tesla and report to them. I drove home with my wife and child safely. However, I wonder if it's another situation where people didn't care to recalibrate the tire pressure system before delivery which I highly suspect.
9: Actually there's more. I got home and decided to try charging the car and realized that the delivery person never showed me where the charging cable was. I was intuitive enough to look in the trunk and found it. However, as I unwrapped it, I noticed there's grease/oil coming out of adaptor portion of the cable. I went ahead with the charging and it seemed ok.
As you can tell, I'm still very upset by the experience. That's why I'm emailing at 5:30 am. I understand I didn't pay $150k on a brand new car but I was assured that the car would be in stellar condition. That's obviously not the case. I didn't expect brand new but expected some care and effort. And I saw NONE of that especially with the dirty but removable areas on the interior of the car. They promised to take care of some of the issues like re painting the hood and fixing the roof but couldn't promise what could be done about the windshield. I'll bring it in to the Burlingame SC and see.
I'd give my experience a D overall. They made us wait close to an hour before the presentation. The presentation had outdated information which the presenter herself pointed out. The customization process was lacking. The only positive thing is I got to drive home the car. But then again the tire pressure issue came up.
I consider myself a fair person and I give credit where it's due just like how I've been praising my CPO advisor to people around me about how he found me the right car. I've given out his number to at least 5 people including family members. In fact, I even posted his number on this forum.
I don't know about you but spending $52k on a car is a big deal to us. I believe in Tesla'a mission but my direct experience thus far has been disappointing. I hope Tesla will make things right for me again so I can be that big mouth guy again, but about the positive and not the negative.
Please, I don't need statements like "that's why I'd never buy a used car".
