TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Navigations locks up (even after reset) and what the fix is.

Discussion in 'Model S: User Interface' started by jaysquyres, Feb 4, 2016.

  1. jaysquyres

    jaysquyres Member

    Apr 8, 2013
    Flower Mound, TX
    #1 jaysquyres, Feb 4, 2016
    Last edited: Feb 4, 2016
    After Software version 7.2 was installed, my Navigation quit working. I tried resetting the main console, small console, powering the car off, trying again, etc. Nothing fixed it. Everything works on the console except the Navigation.

    The Service Center had me try navigating by voice command, and typing in directions. Same results on every attempt - nothing. They pulled the logs, trying to find the cause, but were unsuccessful. Every attempt at navigating, the system would start to navigate, the circle stops within 1 second, and the console is completely un-responsive. You can't change the volume, climate, radio, anything! The console stays locked up for about 2 minutes, then it resets on its own. This was extremely frustrating. The only solution was to lose my awesome ride while it was diagnosed in the Service Center for a full day. Worst part? They sold all the Loaners, so I had to drive a Kia for 2 days!

    I don't know how many hours they spent trying to find the cause, but I know it was over 4 hours from the text they sent me towards the end of the day "no diagnosis yet." I may be the first case of what the issue was, and there needs to be a solution in the software to fix it - so others don't have this problem in the future. What was the cause? The memory was full. I had 3 years of searched locations in the Navigation (thousands of places, I have 105,000 miles on my car,) and the memory had no more space! The only way they could clear it is to do a factory reset, or I had to delete thousands of locations I have searched for. Doing a factory reset means you lose ALL your settings (including driver profiles, home-links, chargers visited, etc.) so I said I would delete "Recents" in the Navigation.

    This seems like a very easy problem to fix by either automatically deleting the oldest entries, having a button that says "Memory getting full, delete oldest Recents?" or add some serious memory. Tesla, PLEASE fix this in the next software version!

    If anyone else has this problem, the solution is to start deleting every "RECENTS" in Navigation that isn't important. I deleted them all. Now it works again!

  2. efusco

    efusco Moderator - Model S & X forums

    Mar 29, 2009
    Nixa, Missouri, United States
    How much memory could a few, or even a few hundred, locations actually take up? In this day and age of dirt cheap memory, it baffles me that manufacturers are so stingy with it.
  3. AmpedRealtor

    AmpedRealtor Well-Known Member

    Jun 30, 2013
    Phoenix, AZ
    Or why does Tesla even allow the memory to fill up in this manner? The software should only store a certain number of past entries so as not to fill up the memory. How idiotic.
  4. JenniferQ

    JenniferQ Supporting Member

    Sep 13, 2015
    San Diego, CA
    There's a 7.2? Dang. I want that. Tired of ping pong!
  5. bob_p

    bob_p Active Member

    Apr 5, 2012
    The nav software has been getting progressively slower on our P85 - and by manually deleting the history older than 2015, the performance has improved again. It took a lot of screen presses to hit the 'delete' X - plus the system was pretty laggy when doing the deletes. But once it was done - performance is noticeably better for setting new destinations.

    Do we really care about keeping all of those old destinations? Would seem better to just add a command or a setting to automatically delete the older history (keep the last year?).
  6. SomeJoe7777

    SomeJoe7777 Marginally-Known Member

    Mar 28, 2015
    Houston, TX
    There shouldn't be any reason at all why a stored list of previous locations would slow anything down. Seems like extraordinarily poor programming.

    The only thing I can think of is that each previous location in the list is being searched when you're typing a new destination, so it can auto-complete a location you've previously used. They're probably doing a simple linear search, and probably have an upper bound defined for the array that holds these entries.

    As has been already said, they need to either:

    1) Auto-delete old entries past a certain point for both performance and preventing the array from getting full.
    2) Use a more robust system for storing and searching, like a compact database.
  7. CHG-ON

    CHG-ON Still in love after all these miles

    Jun 24, 2014
    Santa Cruz Mountains, USA
    Well, time to clean house for me!
  8. garygid

    garygid Member

    Aug 11, 2014
    Laguna Hills, Orange County, CA
    In the Edit mode, a Delete ("X") button each month would be very helpful,
    as would a "delete duplicates" button.

    There should also be a "delete duplicates" button in the phone lists,
    keeping the most recent use, in all cases.
  9. TaoJones

    TaoJones Beyond Driven

    Nov 10, 2014
    The Americas
    Deleted a bunch and still no joy since the initial 7.1 update. Terribly laggy MCU, frequent IC restarts upon entering the vehicle, frequent Slacker failures with login requests (tapping Slacker accomplishes the login without having to enter credentials at least).

    SvC answer after ostensibly checking with Engineering was to remove my USB sticks. NOT a solution. One SvC-applied firmware update (*.56) later, and no change.

    This also delays activating the "lock" feature in sketchy areas. Not good.

    Poor regression testing and poor/nonexistent resolution so far. Not good.
  10. David99

    David99 Active Member

    Jan 31, 2014
    Brea, Orange County
    Funny, I was just noticing this as well. I drove my car to be dropped off at a shop. I wanted to delete my recent places. To my surprise the list went on and on. I kept deleting and realized it had still every place from the day I got the car. I guess from now on I will make it a point to keep this list cleaned up regularly.

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.