I have had an exhausting time with a current purchase and was hoping to reach out to the community here in hopes someone can help me. Basically I have purchased a Model X 30 days ago, and it still hasn’t been shipped out. Does anyone have a relationship with someone important in Tesla?
Here is a synopsis of what has been going on- any help or advice would be appreciated.
I currently have a Model S that I love and I wanted to get my wife a X. I had been watching EVCPO Hunter and had found some great Q3 adjustments and was looking to get a 100DX for her, but had actually never driven an X so I set up an appointment with Tesla Lennox in Atlanta.
Saturday Sept 2nd I meet Ty and Blake. Blake told me he is one of the top OA’s in the country. They encouraged me to go ahead and put my $2500 deposit on a P100DX that had somewhere like $30K in adjustments. It wasn’t exactly what I was wanting but they basically said that it would really just be holding it in case there wasn’t anything better they saw become available over the next few weeks.
Sept 5th- After continuously refreshing EVCPO, I find my unicorn. It is exactly what I was wanting with color and seat configuration on a 100DX. (39237) it has a huge adjustment like $17K. I think it was like $102K for a loaded 100DX. I email Ty and Blake- and ask them to move my deposit or asked if I should just go ahead and immediately put a credit card deposit on it. Ty never emails me back. Blake emails me back and says that he will just move my deposit. I see that like 12 hours after this email the link to the car is still working (it doesn’t say this car is unavailable) So I email him reminders on the 6th. Shortly afterwards (like 20 hours after I first asked to reserve it) the link shows the car is unavailable. And then I wait. On the 8th I email him again asking about the status and he calls me. Says the car was never available and reports that it was sold hours before I first saw it- Which honestly I find unbelievable.
Then I find others but there is always something wrong…they are in Hawaii or they wouldn’t be able to transport one that was in Denver (even though he was going to do free transportation for the original P100DX that was in CA). Finally around September 20th Blake tells me I have to buy one or make a custom order now or I will lose my $2500 deposit. So I stall for a day and then call back and he confirms that I have to buy something and take “ownership” before the end of the quarter. I end up finding a showroom 75D that had a good adjustment and was close to what I was wanting in configuration and was in Florida meaning I would not have to pay for transportation to ATL.
I complete financing on Sept 28th. He says they are going to move the car to an offsite area so they can say that I have taken ownership. Blake then calls back and says I have to fill out a different type loan request since I am out of state…I have to wait a few hours and when I start working on it he calls back and says nevermind now I don’t have to fill out the other loan, everything is good. He tells me to expect my car in 1-2 weeks.
By Oct 7th- haven’t heard back from anyone. I send an email and get no response. I call on Oct 11th and he says we are still on track for the 2-3 week delivery schedule (originally 1-2 weeks). I don’t hear anything again until Oct 19 after I email him. He says that he needs to get loan finalized (I thought this was done). Alliant calls me- they say this could have been done weeks ago. He tells me the car is marked “HOT” and will be shipped asap- he said he thinks it will be Friday the 20th and would call me if it isn’t shipped by then and promises to give me daily updates. I hear nothing on Friday, Saturday, Sunday, or Monday; so on Tuesday (24th) I emailed Blake asking for an update...I get no response email or call. I called them the ATL store on Wednesday and asked to speak with the manager. Adam the manager calls back and is nice, he apologizes says that the car is marked “HOT” and will ship out any day. Says he will give me daily updates. He leaves message on Thursday saying they are still waiting. I get no call on Friday or Saturday and then on Sunday afternoon I get a call from a 510 area code saying he is actually the manager, not Adam and that my car is marked “HOT” and that he would daily update me. Says he will figure out what is going on and let me know.
It is now 11 days since I was first told that my car is “HOT” and 31 days since I purchased it and took “ownership.” What is happening? I never received any pictures of my car or a carfax or condition report. I have truly tried to be as calm as possible; I try to wait a week between emailing them or calling. But I feel this is ridiculous. Is this normal? Has anyone else felt this way? Does anyone have any relationships with anyone with Tesla that can fix this?
Thank you all for your help.
Here is a synopsis of what has been going on- any help or advice would be appreciated.
I currently have a Model S that I love and I wanted to get my wife a X. I had been watching EVCPO Hunter and had found some great Q3 adjustments and was looking to get a 100DX for her, but had actually never driven an X so I set up an appointment with Tesla Lennox in Atlanta.
Saturday Sept 2nd I meet Ty and Blake. Blake told me he is one of the top OA’s in the country. They encouraged me to go ahead and put my $2500 deposit on a P100DX that had somewhere like $30K in adjustments. It wasn’t exactly what I was wanting but they basically said that it would really just be holding it in case there wasn’t anything better they saw become available over the next few weeks.
Sept 5th- After continuously refreshing EVCPO, I find my unicorn. It is exactly what I was wanting with color and seat configuration on a 100DX. (39237) it has a huge adjustment like $17K. I think it was like $102K for a loaded 100DX. I email Ty and Blake- and ask them to move my deposit or asked if I should just go ahead and immediately put a credit card deposit on it. Ty never emails me back. Blake emails me back and says that he will just move my deposit. I see that like 12 hours after this email the link to the car is still working (it doesn’t say this car is unavailable) So I email him reminders on the 6th. Shortly afterwards (like 20 hours after I first asked to reserve it) the link shows the car is unavailable. And then I wait. On the 8th I email him again asking about the status and he calls me. Says the car was never available and reports that it was sold hours before I first saw it- Which honestly I find unbelievable.
Then I find others but there is always something wrong…they are in Hawaii or they wouldn’t be able to transport one that was in Denver (even though he was going to do free transportation for the original P100DX that was in CA). Finally around September 20th Blake tells me I have to buy one or make a custom order now or I will lose my $2500 deposit. So I stall for a day and then call back and he confirms that I have to buy something and take “ownership” before the end of the quarter. I end up finding a showroom 75D that had a good adjustment and was close to what I was wanting in configuration and was in Florida meaning I would not have to pay for transportation to ATL.
I complete financing on Sept 28th. He says they are going to move the car to an offsite area so they can say that I have taken ownership. Blake then calls back and says I have to fill out a different type loan request since I am out of state…I have to wait a few hours and when I start working on it he calls back and says nevermind now I don’t have to fill out the other loan, everything is good. He tells me to expect my car in 1-2 weeks.
By Oct 7th- haven’t heard back from anyone. I send an email and get no response. I call on Oct 11th and he says we are still on track for the 2-3 week delivery schedule (originally 1-2 weeks). I don’t hear anything again until Oct 19 after I email him. He says that he needs to get loan finalized (I thought this was done). Alliant calls me- they say this could have been done weeks ago. He tells me the car is marked “HOT” and will be shipped asap- he said he thinks it will be Friday the 20th and would call me if it isn’t shipped by then and promises to give me daily updates. I hear nothing on Friday, Saturday, Sunday, or Monday; so on Tuesday (24th) I emailed Blake asking for an update...I get no response email or call. I called them the ATL store on Wednesday and asked to speak with the manager. Adam the manager calls back and is nice, he apologizes says that the car is marked “HOT” and will ship out any day. Says he will give me daily updates. He leaves message on Thursday saying they are still waiting. I get no call on Friday or Saturday and then on Sunday afternoon I get a call from a 510 area code saying he is actually the manager, not Adam and that my car is marked “HOT” and that he would daily update me. Says he will figure out what is going on and let me know.
It is now 11 days since I was first told that my car is “HOT” and 31 days since I purchased it and took “ownership.” What is happening? I never received any pictures of my car or a carfax or condition report. I have truly tried to be as calm as possible; I try to wait a week between emailing them or calling. But I feel this is ridiculous. Is this normal? Has anyone else felt this way? Does anyone have any relationships with anyone with Tesla that can fix this?
Thank you all for your help.
