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NEED URGENT advice, placed order for inventory car, paid cash, car not available?

Discussion in 'Model X: Ordering, Production, Delivery' started by rjdoc74, Dec 30, 2016.

  1. rjdoc74

    rjdoc74 Member

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    Hi guys, kind need some advice here. I found an inventory MX with 2000 miles on it and purchased it last Friday. Paid full price in cash, transaction went through, money left my bank. MyTesla shows awaiting contact by DS. Last this evening, I get email from my sales advisor saying this car was listed in error and is not available and won't be delivered. Very cheery email ("BUT GOOD NEWS, I found a better car for you- less miles and better color, etc.". Oh by the way, it's not the 90D I paid for, it's 75D. Ahh no thanks!)

    What's my best course of action? I do have a binding contract. Demand they build me a new car with these specs for agreed upon price?
     
  2. BluestarE3

    BluestarE3 Active Member

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    Have you asked for your money back? After all, you were told the product you purchased is not available nor is an equivalent offered to you.
     
    • Like x 1
  3. rjdoc74

    rjdoc74 Member

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    Thanks for your reply. I haven't asked to cancel the transaction yet. I do want to purchase a MX in 2016 to take advantage of unlimited supercharging. Cancellinv would be my last resort. I am wondering if I have an upper hand now and can insist on a new car for the agreed upon price with agreed upon specs.
     
  4. azred

    azred Member

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    Obviously you need to spend a few bucks and talk to a lawyer.
     
  5. jason1466

    jason1466 Member

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    So you mean to say you paid full price including a discount of $2000 for the miles? If so, I think you will have a hard time making a custom build work in time today if you look for approval from Tesla for a discount due to this issue. I would just make the custom order today if unlimited supercharging is important to you. You can still get the $1000 owner referral discount on the new order, and ask for a refund on your previous order while waiting 2-3 months for the new car just how you want it. Hope this helps, good luck.
     
    • Like x 1
  6. JusTheGreat

    JusTheGreat Member

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    Yea your best bet is to take another inventory cart if you like it or wait it out and do the custom build. Remember as long as you order and take delivery before Apr 1 you get unlimited supercharger if that is very important above all else
     
    • Like x 1
  7. NeverFollow

    NeverFollow Member

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    Wow! I will be so pist!!
    [​IMG]

    This is BS: "... sales advisor saying this car was listed in error."

    Translation: " ... this car have been sold to someone else."

    Well, for sure I will never consider getting a Tesla any longer!

    Don't get duped with arrogant sales person playing the exclusivity card.
     
  8. Darryl

    Darryl ModelXTracker.com Co-Adm

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    They have plenty of inventory cars right now. A lot not listed on their external site. They should be able to find you something close. It just may need to be shipped. You need to read your contract as Tesla usually protects themselves with the ability to get out of contracts. Also check and see if there is a arbitration clause which requires you accept binding arbitration.
     
  9. rjdoc74

    rjdoc74 Member

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    Thank you everyone for contributing. I met with my advisor and, according to him, they will ship the car after all. He estimates late January for delivery. We will see.
     
    • Helpful x 1
  10. bonaire

    bonaire Active Member

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    Did they recommend you take the tax credit for 2016 since you paid for it last year (ie. December)?
     
  11. rjdoc74

    rjdoc74 Member

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    I signed paperwork for the car on 12/23/16. Planning to take federal tax credit deduction and section 179 deduction for 2016. I don't qualify for any CA rebate unfortunately :(
     
  12. kort677

    kort677 Active Member

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    just curious, why would you pay in full before delivery? wouldn't a deposit sufficed? I would never pay in advance for a car, I would only pay in full upon delivery
     
  13. Galve2000

    Galve2000 Member

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    I agree with this. How could they not know the car was not available and still make you send the money?

    I picked up my car on a Monday afternoon 17 months ago and only had a ACH instruction very late in the evening on the Friday before. the funds did not leave my account until that Monday morning. since Tesla controls 99.99% of this process, the money is in essence irrevocable once i click "PAY" on their website, so i get take delivery of the car weather the money is in their account or not. but again the point for me (and should have been for you) is that the money doesn't leave the buyers account until just before the car is ready to be picked up.

    by then you certainly would have known if it is a real car that you were buying.

    I would ask for a refund, urgently. You have another 9 days to find a car with unlimited free supercharging (for long distance travel).
     
  14. rjdoc74

    rjdoc74 Member

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    This is a fair point. I wanted the funds to be deducted from my account in 2016, so I could take advantage of both deductions in 2016, not 2017. I made a purchase on 12/23 and was leaving on a Christams cruise the very next day.
     
  15. JusTheGreat

    JusTheGreat Member

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    They actually won't deliver car if it is not fully paid at least when buying brand new so I wonder if he was in same boat.
     

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