Two days ago, my new Model 3 died in the middle of a busy street in midtown Manhattan during rush hour, tying up traffic for 45 minutes.
I took delivery of my Model 3 one month ago (6/19). After two weeks and 300 miles, got the "replace 12v battery soon" message. Tesla replaced the battery the next day (7/2). As soon as I returned from the service center and parked the car, I got a "low voltage" warning and found the car would not restart. Tesla roadside assistance arranged to have the car towed back to the service center, where it remained for 2 weeks while they tried to diagnose the problem. They finally replaced the PCS and let me know the car was ready to pick up. On my way home from the service center, the car died in the middle of a busy street in midtown Manhattan, tying up traffic for 45 minutes. (Lots of honking and choice words directed my way.) Finally got through to Tesla roadside assistance, who walked me through how to put the vehicle in "towing mode" so it could be rolled out of the way of traffic and arranged to have it towed back to the service center.
I have requested that Tesla take the car back and give me a refund. Does anyone have experience with this process?
I took delivery of my Model 3 one month ago (6/19). After two weeks and 300 miles, got the "replace 12v battery soon" message. Tesla replaced the battery the next day (7/2). As soon as I returned from the service center and parked the car, I got a "low voltage" warning and found the car would not restart. Tesla roadside assistance arranged to have the car towed back to the service center, where it remained for 2 weeks while they tried to diagnose the problem. They finally replaced the PCS and let me know the car was ready to pick up. On my way home from the service center, the car died in the middle of a busy street in midtown Manhattan, tying up traffic for 45 minutes. (Lots of honking and choice words directed my way.) Finally got through to Tesla roadside assistance, who walked me through how to put the vehicle in "towing mode" so it could be rolled out of the way of traffic and arranged to have it towed back to the service center.
I have requested that Tesla take the car back and give me a refund. Does anyone have experience with this process?