Thanks. I just wrote them an email (
[email protected]) with a link to this thread. What I sent:
Hello,
Please initiate a return and refund for this unit. I have been reading about the rear screen on various forums and your unit causes problems with software updates from Tesla. Your company has recommended to other users to not upgrade Tesla software. That is an absurd response. You should check out this well known forum that is discussing your unit:
I have numerous other products from you and they have been very good (autofrunk for Model S, autofrunk for Model Y, tilt screen for Y, pilot light for Y) and have recommended as well as installed many of these for friends.
I am not going to install this unit. Your reputation is being badly damaged by the way this issue is being handled. The problem will not go away. Your customers will.