New Model Y broken

[myMY808]

Kind of seems like it does let you limp according to what the op experienced. Probably just isn't common enough to warrant putting 2 12v batteries in. They're heavy, and I wouldn't want to have to replace 2 of those at a few hundred or more a pop every few years if I didn't have to.

I'd rather have a spare tire than a redundant 12v battery...

 

[EVortex]

Last year Tesla was planning to ditch the 12v battery in the MY, but it didn’t happen. It would nice not to have to have to ever replace one - maybe Tesla will update this in future versions.

 

[arnis]

With clever contactor and HV battery fuse engineering 12V battery can be removed. But Tesla didn't do it. Likely to have vehicle ready faster.

I've tweeted years ago but it hasn't yet arrived I try again (maybe some heat from you guys)

Arnis on Twitter

 

[gnemmas]

Call roadside assistance might get immediate attention.

 

[gnemmas]

Or threaten return the car. It says you have 7 days to return it. The service appointments available are all pushing you pass that deadline. I will be worried.

 

[MP3Mike]

Or threaten return the car. It says you have 7 days to return it. The service appointments available are all pushing you pass that deadline. I will be worried.

The problem with returning the car is if you actually want one. Since you would not be able to order a new one for a year.

 

[Alysashley79]

If it was me. I’d either try to limp it to service depending on how far away it is and if you’d need to drive in the freeway to get there. Or 2 have roadside come and get it. Marking service appointments via the app are usually for times when you need work but your car is still drive able. Yours is not. If you have another car to drive during quarantine. I’d have roadside come get it. That way they can work on it and give you an answer as to what it really is. 12v. No issue. Other major issue. Maybe you do want to return it. Only downside to that is you can’t buy another y for a year I believe.

 

[gnemmas]

"The problem with returning the car is if you actually want one. Since you would not be able to order a new one for a year."

I doubt that. There will be plenty of cancellation / delayed acceptance of MY due to this uncertain times.

Why is this OP's problem? Makes it Tesla's problem, they should apologize and jump to find out the problem before the 7 days or extend the return timeline, so OP can decide to keep it or else.

 

[MP3Mike]

"The problem with returning the car is if you actually want one. Since you would not be able to order a new one for a year."

I doubt that. There will be plenty of cancellation / delayed acceptance of MY due to this uncertain times.

Maybe you should look at the return policy:

Once you have returned your vehicle, the return process is final and may not be cancelled. At this time, we are not able to facilitate vehicle exchanges. If you decide to order another vehicle, you may not order the same trim for a period of 12 months but may order another vehicle in a different trim at any time. However, if you are found to have abused this policy or have acted in bad faith, you will be prohibited from purchasing any vehicle for a period of 12 months.

 

[Alysashley79]

"The problem with returning the car is if you actually want one. Since you would not be able to order a new one for a year."

I doubt that. There will be plenty of cancellation / delayed acceptance of MY due to this uncertain times.

Why is this OP's problem? Makes it Tesla's problem, they should apologize and jump to find out the problem before the 7 days or extend the return timeline, so OP can decide to keep it or else.

while I agree with this. Many service centers aren’t running at full personnel capacity. So while most of the time we’d put in a request via the app they’d see it and reach out. That’s just not feasible right now.

Tesla “might” change its 7 day return policy but unless you get it in writing from Tesla don’t count on anything. (At this time)

I fully agree these are uncertain times we’re dealing with. But since Tesla hasn’t said anything about any specific changes I’d recommend OP getting his car back to them to diagnose ASAP. Most people have issues and don’t necessarily want to give the car back they just want it fixed. I don’t agree with being heavy handed and threatening “a bring back” especially since they’re short staffed just like all the other “essential” businesses.

 

[TampaY]

Update: Tesla sent me a text message this morning asking me to get the car in first thing in the morning. Car is there now and will let you folks know what they say.

The only contact I had with them was scheduling my Friday appointment via the app. So apparently someone is reviewing the scheduled appointments and escalating them if they are severe.

 

[Black306]

My money, or lack thereof, is on a loose or bad ground.

 

[Margaritaboy]

Update: Tesla sent me a text message this morning asking me to get the car in first thing in the morning. Car is there now and will let you folks know what they say.

The only contact I had with them was scheduling my Friday appointment via the app. So apparently someone is reviewing the scheduled appointments and escalating them if they are severe.

Let us know what you find.

There were a number of early Model 3s that had similar error messages shortly after delivery, typically in the first few hundred miles. Problems ranged from drive unit to battery management, to battery pack itself.

It is not a 12v battery issue, since the contractors close and the high voltage system comes on (ie car drives and AC comes on).

Please give us some follow up when you hear back from the service center!

 

[RGloverii]

Good luck! Hopefully it's something simple, and your new Y will be good to go shortly!

 

[arnis]

My money is that DC-DC converter (aka "generator" for ICE vehicles) was switched off. Car was running on juice directly from battery. And it shall fail soon.

 

[X Fan]

the dilemma of getting a low VIN car....exciting to be first on the block with the vehicle but then you have to deal with all the birthing pain too.

My 3K VIN X had challenges early on but last 3 years have been spotless.

 

[TampaY]

19XX VIN here.

 

[TampaY]

 

[Wennfred]

Probably don’t have spare 12 Volt batteries in stock. Will be interesting to find out the real issue here as I should be getting mine in a month or 2, will have a Ohmmu battery for it.

Fred

 

[brkaus]

Probably don’t have spare 12 Volt batteries in stock. Will be interesting to find out the real issue here as I should be getting mine in a month or 2, will have a Ohmmu battery for it.

Fred

I wouldn't put a different battery in a car under warranty.