Hey everyone. You all have been great with helping me with my charger install. I just got my Tesla X (used) and I am reading horror stories about customer service. Warranty not being upheld. Service issues. Is it really that bad? I am regretting getting the car at this point. Why is everyone still buying these? If I had I known prior I would’ve stuck with my BMW. Would love to hear others experiences.
thanks for your time and help in advance.
This is the way the internet works now. Not just cars in general. For example, if you have a "funny cough" and start researching it online, its very likely for you to end up thinking you have some fatal disease and rush to your doctor saying "the internet says.....", Or "I read online....."
For car forums specifically, many times, people make their first foray into them because they have "some issue" and google the issue, and it leads them to some car forum. They then post their problem (most times without looking to see if anyone else had posted said problem), and say "has anyone seen this?"
This leads to several of the same things being repeated over and over, so also shows up more and more in internet searches.
Couple this with the fact that people dont "tend" to come online and say "yep everything is fine with my car!!", and you end up with many car forums sounding like an echo chamber. Tesla is no different in this regard. In fact, during 10 months ish I have been on this particular site, most of the problems are either somewhat minor, or if investigated could be traced to "something else", or "human interaction"
Tesla has a service staffing problem as a new company that is understaffed for how popular they are. The service people are treated by some like service people the world over are treated (poorly, by some) and get jaded. If one is polite, and reasonable, they are very accomodating.
Teslas internal systems tend to not know what one hand is doing over the other, but this is not the fault of the people most times, but the systems they operate in. it takes some patience to deal with them, but for the most part, they are humans who want to do right by people, as long as said people are not "$%%$#^#%^#" to them .
TL ; DR version
The internet is just like that, stop reading so many threads about issues and worry about it if it happens to you. Tesla is no different than any other company, with the exception that they have grown faster than they can support, so one needs to understand that and plan accordingly.